As the title states, my Galaxy S2 will not be recognized on my computer. When I plug it in, the phone charges, but there is no icon in the task bar. When I pull down the task bar, there is no option to go into Mass Storage mode. If I manually go into settings and USB Utilities, and click connect to mass storage device, nothing happens. It worked when I first had the phone, it just suddenly stopped working.
Different USB cords
Different USB ports
Hard-resetting my phone
Restarting my computer
Dialing "*#7284#" and changing from PDA to modem and vice versa
I went through the chat session with a T-Mobile representative and she could not help me
KIES connects through Wi-Fi, but not through USB
At the moment I am downloading a Samsung USB driver from their website. I'll see how this goes.
EDIT: No luck.
I wanted to know if anyone found a solution to this problem before I contacted Samsung. I know this is a common problem because I've googled around and seen it come up a lot. Not just with the S2 but also with the S3. Any help would be appreciated. I'm going to the nearest T-Mobile store to see if they can help me out when I have time after exams. Meanwhile, I hope you folks can post some suggestions. Thanks.
Let us know how the driver thing works out, since that was my first thought after reading all the other stuff you've tried. You could try out some of those apps in the Play Store that allow you to transfer files via wifi.
No luck with the driver. I think it's safe to say that the problem is my phone. My mom and dad also have Galaxy S2's and theirs works fine on the computer. Maybe the port on my phone has been bent or damaged in a way that stops it from working correctly?
I have the same problem and have tried the same solutions. The phone charges through the USB cable, but under "USB Utilities" / "Connect storage to PC" the message "connect USB cable to use mass storage" remains after the cable is connected. I've tried 3 USB cables and 2 computers. I see no defect in the USB port on the phone. After much research online I now suspect that this problem may be a bug in the recent upgrade to the Android operating system that was installed automatically from T-Mobile. Before that I was able to connect mass storage to the computer with no problems. Solutions please?
You may be right about your phone's port. You may just have to buy one of the apps in the Play Store that lets you transfer files over wifi as easily as USB. I can't remember any names, but I think there are a few to choose from.
Theres 2 kind if usb cable. One with data and charge. Other one is only charging thw phone.
So.. u need one that can do data/charge.
Still dont work then use app call drop box.
Either way dont work then switch phone with one of ur parents.
Dont get too much stress.
Go to google app store and search
TRANSFER FILES. It will show a lot . So pick one.
Install Kies and connect. It will immediately recognize it.
I have this same situation, tried Kies, and it still didn't recognize my phone.
My question is - and I'd like to hear from some of the T-Mobile wizards who frequent these boards - what are Samsung and T-Mobile doing about this? If the computer won't recognize the phone, it's going to be impossible to use Kies to upgrade to any version with fixes, and it's also impossible to use Kies or Odin to downgrade to Ice Cream Sandwich.
T-Mobile? Samsung? Can we get a little help here?
Updte to latest kies
Restart computerhookup phone to computer
Alternatively, you could try a solution that I found on another forum and that solved my particular problem. It might also solve yours.
If you look inside the port on the Galaxy S2, you'll see a small tab that fits into the inside cavity in the cable connector. If this tab becomes misaligned, it can cause the phone to charge but not make the USB data connection.
Take a small, flat, non-metallic object and gently pry that tab away from the side of the port. Other people who tried this method used a flat wood toothpick and a guitar pick, and I used a small piece I cut off a Target gift card. It worked for me.
Here is something that may work, at least it worked on my S3. If you have a microSD card installed, turn off your phone, remove the microSD card and leave out for now. Start phone, connect to computer with usb cable. If that works, then turn off phone and reinstall microSD card. Hopefully that will work for installing the usb drivers.
Heres what has happened:
Your micro usb hub in the phone is damaged due to pin mis-contact or being constantly connected and disconnected due to a driver failure on your computer.
However theres a fix to this which is only tough if you think it is:
Watch this video on how you replace the usb port.
Then order a " Galaxy S2 USB Hub Flex " from eBay (it cost me only $7).
Follow the instructions you saw on the video and you'll be ok. Be very calm while you do this dont try to rush it.
Retrieving data ...