1 Reply Latest reply: Nov 19, 2012 6:46 AM by tmo_andrew_g RSS

    SIM CARD MISSING OR INVALID

      My wife and I got brand new HTC radar phones a couple of months ago. A few days ago hers started flashing white and black and vibrating until the battery died. Mine just started doing the same thing but I got a "Sim card missing or invalid" error beforehand. Neither of us now have a phone. Is there a way to reset the sim card? We have no other sim cards available to try a replacement.

        • 1. Re: SIM CARD MISSING OR INVALID
          tmo_andrew_g

          Hey pohjie,

           

          I am sorry to hear both phones failed.  Are they able ti turn on or charge?  If they dont charge or power on then we need to check out this document Cannot turn on or charge device: Windows Phone

           

          If they don't charge or power on then without physical damage it will lead to an warranty replacement.

           

          If you are not a T-Mobile customer then you can contact HTC directly for warranty/repair information

           

          • HTC Repair Program 1-888-617-1113

             
          • HTC Out of Warranty Repair
            1-888-356-2375
            This is for customers who have devices with physical or liquid damage are no longer in warranty. This number is not for troubleshooting support or assistance.

          Thanks

           

          -Drew