2 Replies Latest reply: Nov 28, 2012 12:45 PM by tmo_candace RSS

    Can't receive MMS message from iPhones on HTC One S

      I just bought this phone yesterday and i realized that I can't receive any MMS messages from iPhones. I called T Mo tech support and they don't know what the issue is. Has anyone had this issues or know how to correct it? Any help is appreciated. Thanks

        • 1. Re: Can't receive MMS message from iPhones on HTC One S

          I have the same issue, my mother was sending the family a group message that contained a picture and I wasn't able to get it, only the text that was with the picture.

           

          If I wanted to see the picture, it would have to be sent to me separately, not in a group message.

          • 2. Re: Can't receive MMS message from iPhones on HTC One S
            tmo_candace

            Hi cboo,

             

            Certain carriers may allow different message size limits for different devices. If the iPhone is on a different network and is allowed to send a message of incompatible format or size this type of issue may occur. This is common especially when MMS’ are coming from iPhone devices and cross carrier.

             

            Some third party applications such as handcent or chomp SMS may translate iPhone messages correctly. In fact I have seen some settings in those applications that change the message type to iPhone specific.

             

            The best recommendation is of course to use E-Mail to send and receive messages. With the integrated address book and sharing from the gallery this is almost as easy as MMS and has a couple of advantages.

             

            • Doesn't compress or make your image smaller
            • Easier to store or access from a computer
            • No compatibility issues

             

            Hope this helps!

            --candace

            Community Mod