8 Replies Latest reply: Dec 26, 2012 7:19 PM by tmobuseroct12 RSS

Cannot access PlayStore : 'Background Data Disabled' message

I have been having problem accessing the Appstore on my Samsung Galaxy SIII.

 

When I access Play Store, I get the message "Background Data Disabled : Google Play Store Needs background data to be Enabled." I have two options and it says Quit and Enable, so I choose Enable and I get redirected to the Accounts and Sync. I pick my gmail account, nothing happens after that.

 

The same cycle repeats every time I access play store.

 

I called TMobile with this issue and after working with them for more than an hour, twice on two days - which involved unchecking and checking various options in Mobile Networks  "Use Packet Data" and "Data Roaming", taking battery off and rebooting etc. it seemed to work for a while. Not for long though. It was back again to its old state soon thereafter.

 

Does this sound like a problem with android or with TMobile service ? Has anyone else had this problem ? I saw one other thread on android forums related to this, but no solution. I am sure there are others having this problem too.

 

Any help would be appreciated.