I have been having problem accessing the Appstore on my Samsung Galaxy SIII.
When I access Play Store, I get the message "Background Data Disabled : Google Play Store Needs background data to be Enabled." I have two options and it says Quit and Enable, so I choose Enable and I get redirected to the Accounts and Sync. I pick my gmail account, nothing happens after that.
The same cycle repeats every time I access play store.
I called TMobile with this issue and after working with them for more than an hour, twice on two days - which involved unchecking and checking various options in Mobile Networks "Use Packet Data" and "Data Roaming", taking battery off and rebooting etc. it seemed to work for a while. Not for long though. It was back again to its old state soon thereafter.
Does this sound like a problem with android or with TMobile service ? Has anyone else had this problem ? I saw one other thread on android forums related to this, but no solution. I am sure there are others having this problem too.
Any help would be appreciated.
What is the status of your signal strength when this happens? Do you have this problem if your are on Wi-Fi? You may try going into Settings/Application manager and tap All in the top right. Scroll down to Google Play Store and tap. Clear cache, Clear data and Force stop. Go back to the Home screen and try the Play Store again and see if it still happens.
Thank you for your response.
I tried clearing the cache and data, but still had the problem. Here;s what finally worked -
Task Manager -> RAM Manager -> Clear Memory. I got a message saying 51 applications were closed.
I could access the play store after that. So it seems like one of the applications/processes is interfering with the play store.
So for now it seems fine, but I suspect it'll be back when the interfering app starts running again - would be hard to find which one it is.
Glad you got it worked out.
The above steps worked for me initially, not anymore.
I have not been able to access the Playstore for the last week. Same error - "Background Data needs to be enabled". Sometimes it just says "No Connection" with a Retry button.
This happens even when the signal strength is strong and also if I am on wifi.
I have tried cleaning up memory, closing all open apps, rebooting etc.
Any clues as to what could be causing this ?
Appreciate any help.
Did you disable your background data? Settings> Data usage> menu button> uncheck Restrict background Data.
Have you installed an app that restricts Play store to WiFi or disables background data?
I've had similar problem of not being able to connect to the Play Store for the past 4 days. (Samsung G 3 about 5 months old.)
Each time I try to open the Play Store app on phone I get: "No Connection" with a "Retry"button below it. This happens using WiFi and using the mobile network. I've tried or checked every one of the suggestions here as well as suggestions in other places. Also have uninstalled the last apps I had installed before the Play Store stopped working.
Today I spent 2 separate hours in "Live Chat" with Samsung and then another 3 hours backing up all my data etc to do a factory reset which is what they (Samsung) told me to do. The idea of losing all my settings and a zillion downloaded apps makes me crazy.
This is my last ditch attempt to avoid a factory reset-- any other suggestions or help?
Thanks in advance
Whenever this happens to me and it does not quickly resolve, I have to reset the cable modem (I usually reset the wifi router, as well). If my phone shows a wifi connection, but the browser won't surf; I'm connected to wifi, but wifi isn't connected to the Internet. Make sure you are completely connected and can surf new sites.
I still have the same problem quite often. I have noticed that it happens when the signal strength is low (shows an E instead of 4G). I encounter it less on the wifi than on 4G, so now I only go to the App store when I am on wifi.
And of course I havent disabled background data. If there is an app that disables it, I haven't been able to pin-point which one.
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