I've been a loyal customer for over 8 years now and had to recently convert to another service provider due to my job. The existing TMobile service did not work at home and coverage was spotty. Basically I only had solid coverage when at work M-F (10am-3pm). I was paying roughly $140 a month for service, that was only half-way usable. Before porting my numbers and transfering my service to another provider I had requested an unlock code for one phone, that was promptly returned with 24 hours. I then requested an unlock of my second phone (wife's phone) and was told I had to wait 90 days! I've call customer service many times and explained the poor coverage and reason for changing service, each time they submit a request it gets denied. I've tried escalating to management for assistance and have been told they would call me back, only not to recieve a call. I purchased these phones on a 2yr contact in October of 2011, so roughly a year now. Earlier this year (roughly around June) I found out that I was eligble for an employee discount thru work on my TMobile service. Appearantly after adding this discount they reset my 2yr contract. Now the termination fee will be $200 per phone rather than $100 per phone, that employee discount was only a couple dollars per month for 4-5 months. Not to meantion these guys still are jerking me around about getting my second unlock code. Honestly I'm getting really ******! Not only am I paying $449.00 per phone, but these guys are giving me a hard time about a second unluck code. I mean REALLY! After eight years of service and giving you $140 per month for a year on phone with crappy service, then still paying them $449.00 a phone!
Anyhow, I was a former customer and did believe that TMobile had great customer service even if the cellular network was weak. Now it's truely appearant the customer servce/support is also weak. I feel sorry for TMobile, it appears much has changed from the early days. This company is slowly melting away into an insugnificate blob, which will be absorded into the Borg Collective of another carrier.
Subsidized phone price (Oct. 2011): $229.00
ETF per phone: $200
Total Cost Per Phone: $449.00