I am having a problem where all of my contacts seem to have disappeared. I have no idea how this happened as my phone was idle on the counter when this occurred. Regardless of how it happened, I am more interested in how to fix this. Overnight, my Facebook contacts somehow restored, but none of my telephone numbers. I found that all of my numbers are showing when I log into mytmobile and choose MobileLife > Contacts. It says here that synchronization was a success, yet none of my contacts are showing in my contact list on my phone. Also, on this same screen it lists all of my contacts as "not on phone." So, the million dollar question is whether or not there is a way to force these back to my phone or not? I have printed them already, just so I have them somewhere, but is there a way other than manually entering all of these to get them back on my actual phone?
In case it matters, I am running a Motorolla Cliq XT with Android firmware version 2.1 update 1.
Eric did you evaer find an answer to this issue... This happened to me as well... and it's a pain to hve to log into Tmobile... to get those contacts that I haven't entered into my phone again.. kinda hoping for an answer to resolve this issue so I don't have to enter an additional 200+ contacts.. :/ Thanks for any info
Your question is really 2 parts. I can't speak to your phone issue, but as regards TMobile website MobileLife Contacts...There does not seem to be full support from TMobile for users on IE9. I find that I can see my contacts only when using Firefox...haven't tried Google Chrome. There are also other pages that do not display correctly when viewed with IE9
This happened to me as well. After spending nearly an hour on the phone with support, they suggested I power off the phone, remove the battery, and then reassemble it and turn it back on. This somehow "tweaked" it and the contacts re-appeared, sort of like re-booting a computer. Not the most scientific method, but it worked!
I can report that the FireFox is having the same issues as IE9. I cannot view my contacts on the T-Mobile website on either one. Customer Service has NO explanation to give on this problem. I am frustrated ! The T-Mobile Hub indicates that the contacts are there but when I click to see them the page is absolutely blank. Anyone with a solution please share it immediately. Thank you.
I found that my Firefox 4.0.1 still displays MobileLife Contacts...and I found that IE9 works correctly if you enable Compatibility View. Google Chrome is also working well to display Contacts and is version 15.0.874. Hope this helps.
I had to do another master reset to get this to work correctly as removing my battery did not work.
How do you do a master reset?
I tried this & it did not work on my phone
As you are using Motorola with Android OS system, it's easy to recover files. No matter whether you have backed up your files, you can recover them. To carry out this recovery process, you can try Android Data Recovery which is able to recover various files like images, documents, videos etc. Of course with this program, you can easily recover deleted contacts from your phone.
1. Connect your phone to computer then run the program
2. Enable USB debugging
3. Select the files to scan
4. Recover deleted contacts
If you want to know more details, read the passage about how to recover deleted contacts on Android.
Retrieving data ...