We now have 23 users using the Galaxy S III. Two of them have experienced email issues, one with the standard email app while using an Exchange account, and now today a user came to me with the same problem using the standard Gmail app. When the application is opened, you can see the Gmail address at the top of the screen and it looks like it's trying to sync mail, then the screen goes black, the phone drops back to the home screen and the message appears, "Unfortunately Gmail has stopped" and you can tap Report or Close. We've done both. Gmail was working perfectly earlier in the day today. This just started.
I went to Settings, Applications, All, Gmail and cleared the cache, cleared all data, uninstalled/reinstalled updates. We even removed the Gmail account, re-added it and the result is the same. The user can open Gmail in a web browser for now, but I'm concerned this problem will continue. I'm waiting for a confirmation that the phone is on the August 16th OTA update, but I believe it is.
Any suggestions? I will likely have him do a factory reset tomorrow, but from what I've read in other support areas, once you start having this problem, a factory reset only fixes it temporarily. Eventually it returns.
I have got the same exact problem on my Nexus Tablet and on my Droid RAZR Maxx. Seems to be a problem with my gmail account sync. Factory resets on both devices did not change anything. Did you ever find out anything?
I've run into the same issue here. As of this morning GMail has stopped working on my phone.
I still haven't come up with a solution. Fortunately the user is OK with using GMail's web interface for now.
if it's the gmail app, you can also configure a different email app - like k-9 mail to pull in the gmail account instead of using the web interface.
Turns out a LOT of people are seeing this:
Thank you for the K-9 suggestion and for the link to the Google thread. One of the people in the thread is a Google employee and as of 6 hours ago she says they are taking crash reports/device info and working on the problem.
Correct and apparently it's due to some change on their side that's effecting gmail's behavior.
As of 5 Sep 2012 - Google has issued updates that have solved the problem and they have closed the thread (https://productforums.google.com/forum/?fromgroups=#!topic/gmail/cdbYlo6niOg) for the issue on their site. I checked with my employee that had this problem and he verified that the issue has been corrected.
If people are still seeing the problem they can go to a new thread set up for monitoring the issue.
I have the same problem with my Galaxy Note II. Please send the solution to my email at firstname.lastname@example.org
If you go under
Clear data and uninstall updates
reboot the phone
Should work just fine
I did. Still not working ><
Then it sounds like something else got corrupted.
The next step would be to master reset the phone :-(
Retrieving data ...