12 Replies Latest reply: Jan 14, 2013 12:20 PM by crystalsno RSS

Delayed Text Messaging!

Hi Guys,

 

I've been noticing that my friends don't get my text messages till like 30 minutes or 40 minutes later. I have another friend who lives about 20 miles away and he's having the same issues with his phone. We tried texting several people to test it out and same problem. Can someone please figure this out? I live in Missouri City, TX

  • 1. Re: Delayed Text Messaging!
    rypemble

    Same issue in Central New Mexico.

  • 2. Re: Delayed Text Messaging!

    Same Problem In Central PA

     

    Kinda Glad To See Its Not Just My Phone.......Any Ideas On A Fix Anyone?

     

    I Tried Resetting It To Factory

    Puttingit In "GSM Only" Mode

    I Upgraded To ICS

    Tried A 3rd Party SMS Service

     

    None Of The Above Helped

    So Im Getting A Tad Frustrated

  • 3. Re: Delayed Text Messaging!
    rypemble

    I put in a call to customer service. I was told it was a network issue and it should be resolved as of today August 10, 2012.

  • 4. Re: Delayed Text Messaging!

    i've been having the same problems for like a week now. Someitmes my texts will be received right away, other times it can be up to an hour before the person gets them. T-Mobile needs to do something to fix it soon.

  • 5. Re: Delayed Text Messaging!

    Thanks for the info

  • 6. Re: Delayed Text Messaging!
    cjackson23

    It's not fixed.

    I've had this problem intermittently since I signed up years ago. Voicemail notifications are also sometimes delayed.

  • 7. Re: Delayed Text Messaging!

    I have been experiencing a similar phenomenon. Sometimes people tell me they don't receive my texts until hours later or the next day, or sometimes not at all. Additionally, sometimes it takes up to 3 hours for my phone to receive a text message from someone else. Last night, for example, I got into a completely unnecessary argument with my bf because I was expecting him to text me something and I didn't receive it until a few hours later, and the time stamp on his phone said he sent it earlier than what it said on my phone. I also received delayed messages last night from another friend. Technical difficulties can be annoying, but when they cause rifts in my interpersonal relationships, it becomes a huge problem. I hope T Mobile will fix this issue soon and be more communicative about what is going on, or else I am going to have to switch service.

  • 8. Re: Delayed Text Messaging!
    smplyunprdctble

    jgardezy wrote:

     

    Last night, for example, I got into a completely unnecessary argument with my bf because I was expecting him to text me something and I didn't receive it until a few hours later, and the time stamp on his phone said he sent it earlier than what it said on my phone.

    It's reasons like that my philosophy is "if it's important, call"

     

    My ex claimed to not get my text messages.  I didn't believe him as nobody else I know on AT&T was missing any texts from me.

     

    As for delays, the only "excuse" I can say is "services aren't guaranteed immediate." -- I do know how annoying it is, but there's times that the text systems can get a little overloaded.  Especially in today's day and age with social media.  Yesterday, some idiot jumped from the edge of space.  Social media lit up.  People who get these alerts via text had their carriers lit up trying to handle everything.  Midnight on New Years Eve (or does Midnight actually belong to New Years Day in this instance?  That whole philosophy as to whether or not 12:00AM belongs to which day, which is why most parking signs say 12:01AM) carriers blow up again because everyone is mass-texting "Happy New Year!"

     

    The only thing that can be done is if it's consistently happening, call in and report an issue.  If it doesn't seem to be going anywhere after a couple days, contact a moderator in the forums here directly to see if something can be done (I'm sure they're already trying to work on it when they see a thread like this, but getting more information like location and times and being able to tie it to an actual account may be able to get things moving better)

  • 9. Re: Delayed Text Messaging!

    smplyunprdctble wrote:

     

    It's reasons like that my philosophy is "if it's important, call"

     

    Good point and I think that calling is the ideal form of communication...it's definitely more direct. But as someone who feels more comfortable expressing myself via writing rather than speaking, texting is my preferred way of communicating quick notes back and forth to people, but obviously only if it is reliable. The biggest problem with this issue is that it mostly works...but once in a while, randomly, it doesn't...and you don't know it's not working until it causes a problem. And like you mentioned, I have not heard of people from other carriers, such as AT&T having this issue. I think he has Verizon, but I don't think he experiences this issue with anyone else.

     

    Last weekend, when the SF Bay Area was expected to be overburdened with traffic due to a higher than normal amount of big-ticket events scheduled, news agencies and transportation agencies issued warnings to try to persuade people to take public transpo...and it worked. BART (bay area rapid transit) had the highest number of passengers during that weekend than ever before in history and traffic on the roads and bridges was bearable as a result. I see no reason why T Mobile can't issue similar announcements via email or SMS when they expect the system to be overrun, as data-driven as they undoubtedly are, they should be able to make some predictions about when this is likely to occur. It won't be fool-proof, but it would be appreciated...by me, at least.

     

    J

  • 10. Re: Delayed Text Messaging!

    It has not been fixed.  It's been happening to me since the middle of December 2012.  I refuse to call cust support because I refuse to talk to the outsourced extremely unhelpful, rude, and VERY hard to understand reps Tmobile now uses. 

  • 11. Re: Delayed Text Messaging!
    smplyunprdctble

    crystalsno wrote:

     

    It has not been fixed.  It's been happening to me since the middle of December 2012.  I refuse to call cust support because I refuse to talk to the outsourced extremely unhelpful, rude, and VERY hard to understand reps Tmobile now uses. 

    T-Mobile can't fix things they don't know are a problem.

    If everyone has the same philosophy as you and nobody calls, it will continue.

     

    Not bringing a problem to light does not make it go away.

     

    (and posting in here doesn't do anything as your account is not linked to the forums)

  • 12. Re: Delayed Text Messaging!

    TM is fully aware it's a problem and has been fully aware it's a problem.  I tried dealing with the outsourced cust reps back when it first started happening.  I gave up after a few mins because I couldn't understand them. 

     

    I then went to the TM store here in my town.  They couldn't figure it out either.  I was talking w/TM cust serv on Twitter, but all they did was after a few questions, send me a link to "help."  I had already done everything suggested in that link. 

     

    Spare your "wiser than thou" talk with "not bringing a problem to light dodes not make it go away blah blah blah...LOL I've known that all my life, but when a company I love does nothing to fix a problem that's been going on, there's nothing I can do.  I LOVE TM and will continue to do so, however I will never again deal with their irritating oursourced cust service reps. 

     

    As far as my account not linked to the forums....seriously?  Ever think I WANT it that way?  LOL That's the way it's been since I signed up over a year ago.  I have no complaints except for this one that just started with Tmobile.  I only joined this forum to find out how many other unhappy customers there were when it was announced AT&Terrible would buy out TM. 

     

    Have a good day