Yesterday after work my phone wouldn't connect to the network. It had happened the day before as well, so I powered if off, took the sim card out, put it back and powered it back on. That fixed the problem then, but it didn't fix it this time.
I get home, and try to back the phone up. Kies won't recognize the phone. I get on the phone with T-mobile support, and they have me do a factory reset (after I copied the data off it that I could), after trying the card in my Nexus One... which works fine. The hard reset doesn't fix the problem.
After work today I stop by a T-Mobile store to see what can be done. The Manager gets on the phone with T-Mobile, and they have him do basic recovery then transfer him to upper tier tech support. He manages to get the phone to make and receive calls, but it won't browse the web. He argues with the support rep that after 45 minutes of going through these procedures, the phone is obviously broken. They agree and he hangs up, then dials the non-store number so I can request a replacement.
The customer support rep starts walking me through the basic troubleshooting steps... AGAIN. Then he wants to escalate me to the higher tier.
I asked to speak with a supervisor, because a) this support rep's request to have me do all the basic recovery steps for the third time takes the phone completely offline, and b) I'm not going to do this a second time (myself) for the third time (me twice and the manager once).
The supervisor wasn't very pleased to deal with me, and read me the riot act about the phone replacement. It was fairly obvious that she didn't want to replace my phone, but couldn't justify NOT doing it. She did mention if they could prove the phone had been dropped or gotten wet I would be charged 'out of warranty' service.
The phone was purchased on May31st of this year. It has never been dropped or gotten wet. I left a T-mobile store with a dead phone.
The main issue: Something is going on with these phones and SIM cards. There's quite a few threads about them already.
Second issue: Why on earth wouldn't T-Mobile issue me store credit, have me drop off the dead phone, and pick up a new phone when I was at the store? Instead I have to hope the new phone arrives tomorrow and send back my old phone. That overnight air and postage back isn't free, I'm betting.