How many Galaxy S phones have you had replaced? I'm up to 7 now on two lines over the last 90 days. Why? Let's see:
- will lose cell connection at my home even though phones shows 3 bars and was told on the phone by TMo C/S that I was in a good reception area. Have to restart the phones.
- missed calls/texts while in a 4G service area, with 3-4 bars showing. Both phones were in the same city, no more than 10 miles apart and couldn't call each other, without restarting the phones.
- phones lock up in the middle of a call and call gets dropped. I'm not doing anything else on the phone but talking.
- Phones lock up randomly- starting apps, closing apps, checking email, checking texts. The phones are not overloaded with apps, phone memory usage is around 75%.
After my third trip to the local T Mobile store, I was told that since I have had such a horrible experience with these phones and have had more than 4 replacements in a 90-day period I could call T Mo C/S and request comparable-technology replacement phones from a different manufacturer. Great I thought! So, I happily went home to make the call.
What did I get after a total of 2 hours on the phone with T Mo and Samsung? Nothing at all. The best Samsung would do is let me mail my "bricks" in to them and they would send me refurbed Galaxy S phones. T Mo would not switch me to a different brand phone (as I was told in the store they would) at first all they would do is replace the phones as I have had done before (maybe if I get to 10 replacement phones I get a prize?), then I got someone on the phone with some "authority" that offered to move up my upgrade date so I could purchase different phones. Yes, purchase- I was told there were no free replacement phones available. So, in order to solve a T Mo equipment problem, the customer has to buy replacement equipment? Really? Interesting side note- friends of ours that are also T Mo customers took their Galaxy S phones into the same store the week before my 3rd trip in there and were able to switch out their phones on the spot with HTC Sensations. When I asked about doing that, I was told that replacement offer was no longer available.
So how about it T Mobile? How many of these Galaxy S phones do I have to get replaced before I get a replacement phone that IS NOT a Galaxy S phone? Until the warehouse is empty? If you could let me know approximately how many of these great phones you have left I can calculate the cost- that would be great.
Fellow T Mobile customers, have you had similar problems with these Galaxy S phones? Can anyone beat my total of 7- and counting?