1 Reply Latest reply: Jul 23, 2012 1:10 PM by tmo_candace RSS

PLEASE HELP..I can't answer my phone calls

Is there any way I can change the way I can answer a pone call? Instead of myself having to slide the green arrow on the screen can I get it to where there is just an ignore or answer buttons? My touch screen isn't wanting to work, so I can't answer my calls :(

  • 1. Re: PLEASE HELP..I can't answer my phone calls
    tmo_candace

    Hi cntrygrljd_89,

     

    I'm sorry to hear the touch screen has been giving you problems. Is this issue still happening? Unfortunately, there is no factory option to reassign or dedicate a key for calls.  Unless there is a physical damage issue, your best bet will be troubleshooting the touch screen.  Is the screen constantly frozen or is it intermittent?  If it's intermittent, what is your available device memory?

     

    Hope this helps!

     

    --candace

     

    Community Moderator