I haven't seen anyone post on here that this has actually been resolved. My router has been acting up also for the past couple of months. About every 3-4 days, the home phone stops working with the @Home router and does/acts exactly as jessyka84 describes above. Usually I unplug the power cable from the router, wait a minute or two and plug it back in. Sometimes this solves the problem with the first restart and other times it takes this procedure several times.
Please advise if ANYONE has received a solution to this problem. It sounds as though T-mobile should replace these defective routers since they're still taking our monthly fee!
I didn't realize T-mobile stopped offering @home service until I came here to research my problem. As far as I know, I never received any notification that this service or SUPPORT of this service was being terminated. Had I known, I probably would not have renewed my contract with T-Mobile. This service was THE reason I switch from Sprint to T-mobile back in 2009.
Speak for youself.
My router and service is still working fine.
Only had a problem with it not ringing right once over a year ago.
Called support and they had to do a trouble ticket and that fixed the problem then.
When you have the problem does your internet still work?
May need to try a full reset on the router.
I found these two solutions on another thread. Husband tried the first one and our phone is up and running! No calls to support needed!
I had the same issue as people above, no blue light on router and phone not working.
Fixed it by:
1) Going to 192.168.0.1 in my browser, logging in with admin/admin, and copying down all my settings under "Wireless" and "Wireless Security" (these will be erased)
2) I downloaded this v1.00.25 software update for WRTU54G-TM.
3) Installed it through "Administration" --> "Firmware Upgrade"
4) After it's finished, if the blue light does not come on after reseting the Router:
5) I hard reset the Router using a paper clip and holding it in the hole in the back for 30 seconds.
Blue light came back shortly afterwards. You can go back to 192.168.0.1 and add all your Wireless settings back. 3 hours of customer service from T-Mobile and Linksys couldn't solve the issue, but doing the above steps in succession ended up in the issue being fixed.
My router's firmware was not up to date. I was on 1.00.21. After updating to 1.00.25 my router and telephone is working with no issues. However this was not without some issues getting the router to take the update.
I called T-Mobile (611) on my cell phone to troubleshoot my router. The representative sent an update straight to my router. He gave me poor instructions by asking me to powercycle the router after ten minutes. Ten minutes was not enough time for the router to take the update. Before realizing that this was the problem, he directed me to download the update manually. Here are the instructions he sent:
- Confirm the computer is directly connected to one of the ports labeled 1, 2, 3, or 4 (LAN).
- Go to http://homesupport.cisco.com/en-us/wireless/lbc/WRTU54G-TM/download
- Click the Select Hardware Version drop-down menu, choose the hardware version associated with router. 1.0
- Under Downloads and Drivers, locate the firmware version and click Download.
- When prompted, select Save.
- Save the file to the Desktop.
- From the connected computer, log in to the Router Administrative web site. 192.168.0.1
- Click Administration.
- Click Firmware Upgrade.
- Click Browse.
- Locate the firmware file and click Open.
- Click Upgrade.
- A progress bar will display until finished.
- When update is complete, a message will display indicating the upgrade was successful.
- Click Continue.
- The router will then restart.
My router would get a "checksum error" after a few seconds of updating the firmware. Which happened ever time. After doing some research, I found that Cisco/Linksys does not work well with Mac OSX. If you have a Mac, it appears anyway, that you would have to do some terminal commands, which I'm not comfortable doing.
After several unsuccessful attempts of update the firmware, the T-mobile representative had me speak with Linksys. The Linksys representative wasn't really anymore helpful. She had no clue why I wasn't able to do the update manually and suggested that I purchase a new router. So I got on to Ebay and purchased a brand new router. This was another mistake. I had the same issues updating the new router as I did with the old router. After a few days of brainstorming, I called T-mobile once again and asked the representative to send the update. I told the representative about my theory that the 10 minutes was not enough time for the router to take the update. I waited at least 30 minutes before powercycling the the new router and it took perfectly. On the old router, I also waited the 30 minutes, but with this one, I had to completely reset the router by unplugging the router and then pushing the reset button on the router plugging it back in, holding the reset button for 30 seconds before releasing the reset button. Remember if you reset the router, you will have to go back and plug in your security settings.