11 Replies Latest reply: Sep 16, 2012 8:55 AM by socalscott RSS

Outgoing caller ID block

I have been a TMO customer for a few years now. All the while I have requested OUTGOING caller ID to be blocked by default and have had no issues. Off late It seems like the system default is being reset to show my number and my attempts to have the default set to block OUTGOING caller ID seems to be an impossible task. The call centers in the far east seem to be staffed by incompetent and untrained folks who do not seems to understand the difference between OUTGOING and incomming. After assuring me the problem had been taken care of for two days all incomming calls have no Caller info. guess they disabled (incomming) caller ID.

 

Is there anyone here from support who can help me get this sorted out?

 

My requirement: All outgoing calls should have the caller ID stripped. I will prefix the number with the appropriate code to display the number to friends etc as required.

 

Caller ID to be displayed on my phone for all incomming calls.

 

Pretty simple I should think.

 

Update: After calling support I am unable to make out going calls anymore if I set the outgoing caller ID to blocked.

 

Is there anyone here from support who can help me get this sorted out?

 

For the record: I have one line LG G2X running Android Gingerbread and the other line is an Iphone 3G.