1 2 Previous Next 16 Replies Latest reply: Jul 4, 2013 6:27 AM by chenderson2 RSS

How do I use my US phone in Europe?

     How can I use my phone if I travel to Europe? Can I make calls? Can I receive calls? Will WiFi calling work overseas like it does in the US? Does Visual Voice Mail download to my phone the same? Can I do text messaging?

Basically, can I do everything I can in the US when I am in Europe?  If so, what do I need to do on my T-Mobile account?

Thx,

Jiim

  • 1. Re: How do I use my US phone in Europe?

    Yes your phone will work but at something like 15 to 35 cents a minute can get pretty expensive if you stay on your current voice and $15 per MB for data plan (something like that, it ridiculous.).  You can opt for T-Mobile's international roaming plan. http://support.t-mobile.com/docs/DOC-3226

    Or you can unlock your phone, get the unlock code from T-Mobile or Unlock.com and buy a local carrier's SIM card for your phone,

  • 2. Re: How do I use my US phone in Europe?

    Be careful with the Worldclass International Service add-on for your phone. I have that for my phone and I was still charged $312 for the three weeks I was out of the country as Roaming charges in addition to the charges of the calls I actually did make in the countries I was in. I chatted with a T-Mobile rep and was told that this service does not get rid of the Roaming charges and nothing could be done about it. It basically makes the Worldclass International Service pointless. I've been a happy T-mobile customer for many years but this has really soured my experience with them. Suffice to say, I will be leaving T-mobile once my contract is up.

     

    Overall, you would probably be better off getting the unlock code for your phone and using the sim card of the local carrier.

  • 3. Re: How do I use my US phone in Europe?

    I not quite sure why we jump into contracts or just assume that companies in general have our best interest in mind.  You have to read the fine print and make no assumptions.  Only whats' written in your contract is binding never what comes out of the sales associate's mouth.  While serving on Active Duty in Dubai I ended up with a phone bill that was over $750.  I paid it off like within a 2 month period but I expected a much higher bill.  Nevertheless I had full understanding of what I was being billed for and an estimate as what it would cost. Just be careful when you do these things.

  • 4. Re: How do I use my US phone in Europe?
    doug47

    animaleyezz wrote:

     

    Or you can unlock your phone, get the unlock code from T-Mobile or Unlock.com and buy a local carrier's SIM card for your phone,

    This can be a very good option.  I've done that for trips to Germany, Brazil, Italy, and soon Finland.  I used http://www.prepaidgsm.net/ to look for choices in each country and found some great deals.  For example, my SIM for Italy cost me NOTHING for the week I was there.  Data & calls were FREE.  In Brazil, it cost me $15 for data and calls while I was over there. Germany was a bit more, it cost me 20 euros for a month of data and calls.

  • 5. Re: How do I use my US phone in Europe?
    tmo_alicia_b

    Hi jimgabler,

         Wi-fi calling will work internationally, take a look at this link for more information on wi-fi calling and how it is billed. As mentioned above you do have a few options. You can add the World Class Roaming feature for discounted calling. You also have the option to request a SIM subsidy unlock code, and use an international SIM card in your phone.

  • 6. Re: How do I use my US phone in Europe?

    I unlocked ours and we are using telcel sims in Mexico.  I normally get 299. Pesos of internet (1 gig) and 150 pesos of air time.  About 30.00, far less than t mobile roaming would be.  I am posting from my phone waiting for the kids at school right now.

  • 7. Re: How do I use my US phone in Europe?

    "Calls made from outside the US to US numbers (not charged roaming)"

     

    What about minutes?  If we make calls from Europe to the US on our WiFi Calling feature, will we be charged anything?  Will it count against our minutes?  What if we have unlimited monthly minutes on our account?  Is there a charge, do calls from Europe to a family plan phone still not get charged?

     

    Thanks!

  • 8. Re: How do I use my US phone in Europe?

    Try grooveip.  I use it through golgle voice all over the us free.

  • 9. Re: How do I use my US phone in Europe?

    Jeez, I meant to say I call all over the us free.  The quality is good unless the connection is somewhat less than a mb.  Sometimes happens in this pueblo.

  • 10. Re: How do I use my US phone in Europe?

    Ok, I understand WiFi calling will work internationally, but does that include data services also?  For example, can I access my Gmail from my phone using WiFi in Spain? 

  • 11. Re: How do I use my US phone in Europe?
    sweetpeach

    Turn off your data and surf away on WiFi. It should be free anywhere you have free access.

  • 12. Re: How do I use my US phone in Europe?

    Bringing an unlocked phone overseas and buying a local SIM card for use in country works well for us.  My issue is that I paid for the international plan with the thought that I could keep in FREE contact with loved ones in the US while I was overseas.  I asked multiple TMobile reps who assured me I could this if I had the International plan (which I do) and I am in a country that is on their list (and I am).  I don't think it is possible. None of my texts are going out.  WIFI is King!

  • 13. Re: How do I use my US phone in Europe?

    Bringing an unlocked phone overseas and buying a local SIM card for use in country works well for us.  My issue is that I paid for the international plan with the thought that I could keep in FREE contact with loved ones in the US while I was overseas.  I asked multiple TMobile reps who assured me I could this if I had the International plan (which I do) and I am in a country that is on their list (and I am).  I don't think it is possible. None of my texts are going out.  WIFI is King!

  • 14. Re: How do I use my US phone in Europe?
    chenderson2

    Some have given you incorrect information. The World Class plan of T-Mobile just allows you to roam in other countries. It does not give you any discount. However, if you want to roam in Europe, you must add the World Class plan, otherwise you will not be able to do so. The prices currently range from $0.99 a minute in Italy up to several dollars a minute in Eastern Europe. Most Western Europe countries currently cost $1.49 a minute. There never has been a rate of 15 to 35 cents a minute roaming with T-Mobile. I don't know where that person got that information. If you unlock your phone and use a sim from the country in which you will be traveling, the cost is usually less than a dollar per minute to call the US. Most of those sims require you to use a Pay as You Go plan. You pay a fee for the sim with a few included minutes on it and then have to pay to add additional minutes.

    I am planning on traveling to several countries this coming summer and do not want to purchase a different sim for each country, so I am currently researching the various options for getting a sim that will allow roaming in different coutries. It appears that this can be done for about 59 cents a minute. Again, most require you to pay ahead for the minutes. One company, Cello, does appear to allow you to use a credit card and have it charged for the minutes you use as you go. I have asked on these boards if anyone has any reccomendations for the best company to use, but have gotten absolutely no replies.

1 2 Previous Next