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    2013 Lexus and Bluetooth issues

      I have a 2013 Lexus GS 350. My wife's Blackberry works fine with it, my HTC HD2 with Energy ROM works fine with it, and my iPhone works fine. But I just got this HTC Amaze and only Hands Free and PBAP will work with it. Neither A2DP or MAP work with it. The car also comes with an App suite, and the other phones work with it, but not the Amaze. Has T-Mobile crippled something in this phone that can be fixed? I really like the phone, but if I can get any of this to work it's going back. Thanks!

        • 1. Re: 2013 Lexus and Bluetooth issues
          tmo_chrisl

          Hey gkcmilner,

           

          We are very sorry to hear that you are having issues with your Bluetooth Unfortunately T-Mobile does not have any additional information on how to fix this issue. You may want to contact HTC for additional assistance.

           

          Hope you can get an answer to your problem.

           

          Chris

          • 2. Re: 2013 Lexus and Bluetooth issues
            chromejob

            Can you still take it back (within 7-day or 14-day "buyer's remorse, 100% refund" period)? There have been pretty widely reported issues with the Amaze not playing nicely with some cars' BT devices. It's not clear yet if the impending ICS update for the Amaze resolves this. (The problem has been reportedly acknowledged by HTC and "they're working on a fix.")

             

            The HTC One series are said to be much improved over last years handsets. The HTC One phones feature a  revamped Car Mode (used with the Car Dock accessory, but you could launch it with a 3rd party tool like Tasker and Llama). The One handset with Car Dock is said to work with in-vehicle systems, or you can use an included BT dongle the dock comes with. Check HTC's pages for more details.

             

            T-Mobile has the One S now ... if I was buying today, I'd opt for the One over the Amaze, no question. I'd explore that avenue rather than hoping for a fix to the Amaze later (after your return period has expired; that's what happened to me).

            • 3. Re: 2013 Lexus and Bluetooth issues

              Thanks for the replies.

               

              I have about 10 days left to return the phone, and I was hoping that an update of some sort comes out before then. Searching the web I did notice that a lot of people are unhappy with the bluetooth on this phone. I even tried to connect it the the bluetooth on my BMW and I couldn't get it to connect at all. I contacted HTC support and they were worthless (it's a shame because I have always liked their phones).

               

              Thanks for the recommendation on the HTC One, however it does not have a swappable battery or an SD slot which are two requirements for what I use my phone for.

               

              I hope HTC gets this sorted out soon, because other than the bluetooth the Amaze 4G is an exceptional piece of hardware.

              • 4. Re: 2013 Lexus and Bluetooth issues
                chromejob

                Don't hold your breath for an update. There were two OTA updates in December, January, I don't believe they addressed BT. Next update is -- maybe -- the Ice Cream Sandwich update in June. Those using a leaked release candidate ROM of this update say that several things work better on the Amaze, I don't recall if anyone's discussed BT specifically.

                 

                Sorry to hear the battery & SD card are showstoppers for you, there are workarounds. Get an Anker external battery and use that to top off (easier than a battery swap IMHO; shutting down the phone is a PITA). As for memory, the HTC One gives you 25GB (if I recall correctly) free allowance on Dropbox. That's not the same as on-device storage for videos, music (versus streaming), etc, but still. How people really use the 42GB of memory they get with external cards?

                 

                Now, all this said ... if you root your Amaze, load an alterate ROM like CyanogenMod, it will probably work like a champ, most reports I've heard confirm that. I've read reports that the Bluetooth problems go away when the software's replaced.   But rooting and flashing is not for everyone, and considering the forum we're on, not something I'm going to recommend to you over replacing the phone with a newer HTC model that perhaps has this fault fixed. Oh, and here comes a rep to remind us that rooting and/or flashing the phone can invalidate your warranty support from T-Mo.....

                • 5. Re: 2013 Lexus and Bluetooth issues

                  I had the same issue with my old BMW and found that typically it was due to some contact that I had stored that the car did not like.  You can try un-syncing contacts one app at a time and see which one may be causing the issue.  Especially ones like linked in or other apps where you may get wierd names or no names and just e-mail addresses.

                  • 6. Re: 2013 Lexus and Bluetooth issues

                    I am currently using the "Leaked ICS" Android version 4.0.3, HTC Sense 3.6, software number: 2.14.531.1.710RD.  It did make the "Bluetooth" to headset better -not what it should be- but enough for me to talk on my Plantronics Voyager Pro from 5-10 feet away. (On a side note Sense resets every time you close and application... i.e. a text message, phone call and any app.  It's bothersome, but the upside is that I no longer have to hold my phone next to the headset on my ear to get it to work.)

                     

                    Before all the t-mo people post their usual threats and notices...the "Leaked Version" is unofficial and has the "potential" to void your warranty.  As I told them...they "knowingly" sold me a defective product and continue to sell/give it away with new contracts.  I was given no choice but to try and fix the phone myself. I'll bet none of the t-mo reps told you the phone was being given away for free because of the "defective Bluetooth problem."  A defective Bluetooth issue is putting lives in danger and it continues to be sold/given away.  The rep that responded to your post said,"We are very sorry to hear that you are having issues with your Bluetooth  Unfortunately T-Mobile does not have any additional information on how to fix this issue."  This is the same corporate response they have been giving for 6+ months.

                     

                    Now on the other hand..."rooting" the phone may make it work better but definitely voids your warranty.  I had to root my HD2 to get it to work properly.  It works like a champ now.  But we shouldn't have to go to those extremes to get the phone to just do what they claim it will do in the specs.  I haven't rooted my Amaze, hoping it will get a fix.....and I wait.....and I wait. (Get the picture.)

                     

                    Lastly, the phone is a "Beast" under the hood.  I don't believe there is another phone out there that can come close right now.  I will "root" this phone before I let it go.  I just want solid confirmation that a "custom ROM" will FIX the Bluetooth issue and give me that 20' range I have with my HD2.

                    • 7. Re: 2013 Lexus and Bluetooth issues

                      Well, I haven't returned it yet (I have until next Thursday). Other than the Bluetooth, I am very impressed with the phone. I am going to install the "Leaked ICS" in hopes that it will fix the problem. If it doesn't fix it I will probably return it and get the Samsung Galaxy III (even though I really hated the Galaxy S 4G I had). I will update it on Sunday and report back with my results.

                      BTW...after all the research I have done the culprit appears to be the proprietary Bluetooth stack that T-Mobile and HTC worked on to prevent unauthorized Bluetooth tethering (nothing confirmed on this, but it makes sense). Hopefully with ICS update for the Amaze the standard Android Bluetooth stack is used.

                      • 8. Re: 2013 Lexus and Bluetooth issues

                        gkcmilner wrote:

                         

                        Well, I haven't returned it yet (I have until next Thursday). Other than the Bluetooth, I am very impressed with the phone. I am going to install the "Leaked ICS" in hopes that it will fix the problem. If it doesn't fix it I will probably return it and get the Samsung Galaxy III (even though I really hated the Galaxy S 4G I had). I will update it on Sunday and report back with my results.

                        BTW...after all the research I have done the culprit appears to be the proprietary Bluetooth stack that T-Mobile and HTC worked on to prevent unauthorized Bluetooth tethering (nothing confirmed on this, but it makes sense). Hopefully with ICS update for the Amaze the standard Android Bluetooth stack is used.

                        Well, this is how it is working out for me, post "leaked" update:

                         

                        I am currently using a Plantronics Voyager Pro. It sounds better on my end, especially music.

                         

                        Range has improved. Strictly line of sight to the earpiece, I can go about 10' away. But, if I put any part of my body in the way, the connection drops out. Wearing the earpiece in my right ear, holding the phone at arms length in my left hand: Look straight on or to the left, connection is fine; look to the right and it cuts out.

                         

                        If I step away from the phone and keep my eyes on it, the connection is OK, but it is not 100%. The BT connection drops out if I turn my head away from the phone or put my hand up between the phone and headset.

                         

                        The connection also drops out if i just put my hand on the phone near the power button.

                         

                        The A2DP seems to work better. I get the "system sounds" better now- as long as there is a BT connection.

                         

                        Yes, there is a BT improvement with this ICS. Will it be better with the "official" release? I don't know. But, the Amaze bluetooth, even post "leaked" ICS, is nothing in comparison to my HD2. I can go 15' away from the HD2, signal line of sight through interior wood framed walls, turn my head in any direction and not lose the BT connection.

                         

                        Um, no, I don't have a metal plate up there or an exceptionally thick skull.

                         

                        There were a few posts on XDA that indicated that once this ICS is installed, you can't go back to GB, so keep that in mind if you plan to exchange the phone if the ICS update isn't what you hoped it to be.

                        • 9. Re: 2013 Lexus and Bluetooth issues

                          Phone has been returned.

                          I know someone with this phone, and after he gets the ICS update I'll see if it works with my cars. If not, then I might consider the Samsung Galaxy S III 4G. If that doesn't work, then it will be obvious T-Mobile is forcing phone manufactures to change the Bluetooth capabilities, and I will have to go with another carrier.

                          • 10. Re: 2013 Lexus and Bluetooth issues

                            My son's friend has the Amaze and installed the ICS update today. I installed the Lexus Enform app on his phone and paired the phone to my car. Everything connected smoothly and was even able to play music through A2DP. So far so good. I then went to the App screen in the car and tested Pandora...and it worked! I tested the other Apps and they worked as well. The only thing is that the phone still does not support MAP (message access profile) so my car won't be able to read my text messages or e-mail subject lines. I might go with the HTC Sensation since it does support MAP.

                            • 11. Re: 2013 Lexus and Bluetooth issues

                              I bought the Sensation and after the ICS update everything works. A little dissapointed I had to go back a generation to get a phone that would support features that are coming out on new cars. Great phone by the way.

                              • 12. Re: 2013 Lexus and Bluetooth issues

                                If the Sensation is working, then that seems to point to something buried deep inside the Amaze bluetooth stuff.

                                 

                                My Amaze is "better" after ICS, but it still does NOT work like any other bluetooth capable phone I have owned.

                                • 13. Re: 2013 Lexus and Bluetooth issues
                                  h2oskierc

                                  Does the One S?  Very cool phone.  I just set one up for my dad two days ago.  I think I will try to get one for my wife.  Very similar to the Amaze.

                                   

                                  Or maybe an app that would do that?

                                  gkcmilner wrote:

                                   

                                  I might go with the HTC Sensation since it does support MAP.

                                  • 14. Re: 2013 Lexus and Bluetooth issues

                                    Yes, I believe the One S does support MAP.

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