I have an HTC amaze. I bought one when they first came out and got a replacement just over a month ago. I had many issues with the first one that made me seek replacement. In no order they are, Constant resetting, pictures not showing up, contacts not showing, alarm not being set for correct time, ring tones changing themselves, and multiple text messages coming through. I did a warranty exchange and roughly one month later I have found myself experiencing the same issues again, some more often then others. I first went to my local store to check and see what could be done, I was told the only option is a warranty exchange that would cost me another $20. I told the rep I would leave and call CC since I didnt think I should have to pay again for a new device since I just did about a month ago. I phoned customer care and after about 45 minutes and the third level rep, I got told my choices were, a.) A factory reset (which I tried about two weeks ago but according to TMO did wrong), or b.) contact HTC to see what there options were, as TMO will not do a warranty exchange for a device with known issues, which mine has. After about 15 minutes on the phone with HTC, I got told they do not exchange phones, the carrier has to or I could send my phone off for two weeks while they look at it to see if anything is wrong, leaving me without a phone in the mean time. Oh and according to HTC there are no known issues with the phone at this point in time. I tell HTC no thanks, and call tmobile back. I try to talk to the same guy (who was great btw) but he is now at lunch....just my luck. I end up talking to another person and get told my only other option is a master reset, after which I can not add any apps, e-mail, programs, or use a memory card for 72 hours.
So I do the factory reset according to these instructions, (http://http://support.t-mobile.com/docs/DOC-2695) and lucky me, my Google calendar wont sync correctly. I can now see 1 of my 5 calendars that I use daily ( and yes the sync is on and the calendars are selected). I am getting a follow up call in three days from the last person I talked to, but I am in no way confident that the issues are going to be fixed, based off the issue I am already seeing, but hey at least its a new one right. So now what should I do, wait the 3 days, call back in to CC, go to the store. I have had issues in the past with other phones, but never to this extent. Every other time I got replacement phones, but not this time. I hate to leave TMO, been with them forever, but I not feeling the same about them as I once did.
I am open to any suggestions that anyone may have.