My phone has a part of the screen that is not responsive. HELP!
I have made master reset already and still with the problem. I neither can drag the tool bar from the top of the screen. This is very odd. Does anyone know?
This is a long shot, but try cleaning the screen.
This phone is terrible. It needs to be RECALLED! My wife has gone through two of these now. The touchscreen starts acting strange where a click doesn't work when it should, sliding fails, etc, and stops working all together. This happened in the first couple of months on both phones. I am not paying an insurance premium every couple of months for a garbage phone - will just dump t-mobile all together.
You can take a look at Touchscreen issues, just to see if there are any steps you have not taken. In the end, if your issue is not resolved by troubleshooting, contact us and we can review your replacement options.
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