2 Replies Latest reply: Jul 28, 2011 1:27 PM by gordoguapo RSS

WiFi Hotspot not working

Hi there,

 

I have a myTouch 4G Slide and have the tethering option on my line, but am having trouble getting the WiFi hotspot to work.   I did the following:

 

1)  Selected the "Wi-Fi Hotspot" application

2)  Entered the SSID and password

3)  Checked the "Portable WiFi Hotspot" checkbox. 

4)  Connected another device to the SSID and enter password.

5)  The device says it is connected, but the Internet is not available. 

 

Note:  I see the device appear in the "Users" section after it connects.  I do not see the hotspot active icon at the top of the screen though.  I have a full strength signal and 4G.  The IP address my device received starts with 169. 

 

One thing that is odd is that the above steps are different to what is in the user manual.  The user manual says to do the above via the Settings screen, which is not present on my phone.

 

Any ideas?  Thanks!

  • 1. Re: WiFi Hotspot not working

    Hi Gary - which Security setting are you using?

     

    You might need to try out the different options.  I couldn't get my laptop to connect via WEP or WPA2, but WPA worked great.

     

    I'm not convinced you need the extra tethering option to use the Wi-Fi hotspot feature (different than USB tethering).  I do NOT have that, yet I just connected my laptop to the internet via Portable Wi-Fi Hotspot and ran a google search on said laptop without any trouble, even tooled around a little on Google+ before ending the test and switching back to "normal" : both laptop and phone feeding off of the house Wi-Fi (no good reason to slurp down my phone's data quota while I'm sitting 30 feet from a Wi-Fi router).

     

    I hope that helps

  • 2. Re: WiFi Hotspot not working
    gordoguapo

    Looks like you're setting it up correctly. Do you have the WiFi/Tethering feature active on your account? If you do not have the $14.99 feature on your line then the hotspot will not work correctly. You may be able to successfully connect a few times without paying for the feature, but once the system tracks your usage and finds out you're using the hotspot it will stop that connection for you until you have the right feature.