2 Replies Latest reply: Apr 25, 2012 7:12 AM by tmo_alicia_b
I connect my phone to my Mac via the USB cable, press Kies (Firmware Update) when asked, and absolutely nothing happens - well, it just goes into usual USB charge mode.
No, this is not a Mac issue - my husband has the same phone model as I do, and a Mac like I do, and his phone firmware was updated from 2.2 to 2.3.
Yes, I have tried connecting to his computer, same thing happens with my phome. Yes, I ave tried the Samsung Kies software for Mac, but 4G is not supported.
I am frustrated and looking for help.