5 Replies Latest reply: May 9, 2013 10:37 PM by harmsangel RSS

Samsung Galaxy S II KEEPS TURNING OFF

Why does my Samsung Galaxy S II KEEP TURNING OFF AND CANNOT BE BOOTED UNTIL I REMOVE AND REPLACE THE BATTERY

  • 1. Re: Samsung Galaxy S II KEEPS TURNING OFF
    unclespoon

    I don't think anyone on here is going to know exactly why it's happening, but I'd guess there's an app that has been installed that's messing with the power setup.  Try a factory reset - it will delete your apps and data so make sure you've backed up what you need.  From the home screen hit menu > settings > privacy > factory data reset.  If it continues after that I'd call T-Mobile as something is likely defective and you would need a replacement handset.

  • 2. Re: Samsung Galaxy S II KEEPS TURNING OFF

    To add to Uncle Spoon's post, after resetting, don't reinstall all your apps at once. Do it slowly, with time between, so you can narrow down which is causing the issue.

  • 3. Re: Samsung Galaxy S II KEEPS TURNING OFF

    My wife's phone just started doing the same thing. It's like a bad April Fool's joke.

  • 4. Re: Samsung Galaxy S II KEEPS TURNING OFF

    I had this phone for a week now. I need help I seriously thought that this was a bad joke. Early yesterday morning my phone just shut off and wouldn't turn on at all. So I unplugged the battery & placed it back in. It turned on and stayed on for like about 30 mins. Arrived to work and it wouldn't turn on again. I did back up the files but I can't access it I think it switched to memory on the phone. If only it  could stay on so I can transfer back the info onto my the SD card. Please can someone help me.

  • 5. Re: Samsung Galaxy S II KEEPS TURNING OFF

    My Galaxy S has been doing this the entire year I've had it. It has slowly gotten worse as time goes by. Doesn't matter if you reset, uninstall or anything else typically recommended. I finally decided it was enough when it stopped registering my voice and went to T-Mobile store. They tell me my battery is bad, that I must be over charging it, and order a replacement. Yet I'm supposed to use my battery? So I have new phone with same old defective battery, and what happens? The whole issue persists. The whole thing is screwed up before I even begin adding my apps again. Only thing that is better is I can actually talk on the phone again.