3 Replies Latest reply: Apr 10, 2013 9:01 AM by gretchensimpson RSS

    T-MOBILE SUPPORT ISNT ANY HELP AT ALL!! not even loyal customers

      Ever since the first day I began using my SideKick 4G, I have been experiencing the following issues.  


      • I will send a text message sometimes and find out later that the recipient had replied to my txt, and I had simply never received their text.  This issue happens A LOT, where I do not receive text messages that people send me.  The phone says I have good signal, and everything appears to be fine besides the fact that I do no receive anything anyone sends me at random times in the day. 

      • My phone will also delete a text message I am typing, while I am typing it, and return to the main text message screen. This is EXTREMELY ANNOYING, and happens constantly to the point where I give up trying to respond to a message and just put the phone away.


      • This also happens with the phone function, when attempting to make calls.  It simply goes back to the home screen, preventing me from making phone calls.


      • The phone will also send out texts hours after I originally wrote them, and sometimes will say it sent a message and never send it at all.  These issues are leading to many cases of miscommunication, and can lead to a lot of unnecessary problems in peoples’ lives.


      • The phone constantly freezes and restarts itself (while using applications, texting, taking pictures) which is beginning to get very annoying as well; it makes it hard to do anything with this phone.



      These problems have been occurring with the phone since the day I got it, I've factory restarted it and the problems begin again within the same day or two.  I have not dropped this phone at all. 



      i contacted customer support and when trought about 10 departments...they didnt solve the problem.. i went to ta tmobile store about 20 times already didnt help me....the replaced my phone abput 6 times in this year...being 3 replacements WITHIN 1 MONTH!! 1 MONTH!!!!!!!!!!!!!!!!!!!!!!!!!.... the problem is the sidekick 4g the phone itself..but tmobile doesnt whant to recognized the problem....they dont want to replaced it for another model with the SAME features for a fair exchange...i had the problems since day 1 that i bought it... i been a customer for about 10 years now...LOYAL CUSTOMER but NO HELP..... after this im getting tired of them so im deciding on canceling the line ven if i have to pay the 200 cancelation fee.... and probably switching to another company that has better customer support.... now they DISCONTINUE the sidekik 4g a few weeks ago...but even after thath they still want to send me the sidekick 4g again...the worst part is after all these people clamims they still DONT WANT TO RECOGNIZE that this is a COMMON ISSUE!!! .......i went trough all theyr help of hardware reset, clearing data, clearing cache, updating it...EVERYTHING!! no help at all!! sidekick sucks really bad!!! and im just going to either keep gettinga new exchange EVERY WEEK... until i either get a WORKING ONE  or an exchange...since they say its not a common issue i wanna see how long it takes me to get a FUNCTIONAL SIDEKICK..whih will be never most likely..