[G2x] LG/T-Mobile please honor G2x Support and Warranty and fix it
I want to say that at least my T-Mobile G2x (LG P999) is broken:
_ random reboots
_ random shutdowns, probably because of overheating, requiring the removal of the battery to turn it on again
_ data download/upload stalls even when signal/coverage has full bars (this might cause Apps to stay almost forever in that "waiting/in progress" rotating circle)
_ issues with airplane mode
_ Camera App hang-up's (try to open Camera, get black screen and then "App force close prompt")
_ Phone went totally mute
The G2x going mute was my latest and greatest issue. It just happen to this morning. I woke up on my own without hearing any alarm from the Phone, I check the G2x and still saw the snooze notification so the alarm was fired but when I tried to increase/decrease the volume, no sound/noise what so ever. Also my battery seemed to get drained during the night (6 hours?) and I tried to take several screenshots of the battery use graph, I could see the screen flashing, indicating the image capture, no sound of course but no screenshots were generated either.
A lot of fun, huh?
This was the last water drop for me, because enough is enough and I think the G2x has being neglected of proper support, maintenance and care by its vendors.
01. T-Mobile: I heard from them on the phone that they acknowledge the G2x problems, they are waiting for a fix from LG, but they are not doing anything else about it, other than waiting our warranty to expire next month, April 2012.
02. LG: I also called them this year and they do not seem to acknowledge nor say anything special for the G2x.
T-Mobile, LG, are you going to honor your contract and warranty and fix and support your/our Phones, T-Mobile G2x (LG P999)?
Please provide appropriate advice in order to resolve the situation.
I want to try 1 more time to talk (including calling Support) with each one of you, T-Mobile and LG, and I hope to see your commitment to resolve all these G2x issues, with clear expectations and timelines, because our timeline is pretty clear and imminent: within 30 days or so, the first buyers of the G2x in the US, will have their warranty expired.
Could you please fix your Phone?
PS: The 3rd Entity that I will to talk to if the first 2 did not address the issue properly will be BBB, because I do not want to waste my money on T-Mobile 2-year upgrade buying an LG Phone that does look to work well.
I guess that is how T-Mobile support and care their 8-year long Customers and Phones...
Let them hanging even tough the Phone is under warranty...
At least I tried...
~Philip M: Okay. Do you have any other need for my help today, Adam?
Adam Stewart: No.
~Philip M: Thank you for contacting T-Mobile Chat, and being a valued customer. Have a good day, Adam!
I feel your pain, buddy.
Thanks for letting us know that T-Mobile does recognize the G2x known issues but they still are not doing anything about it.
Vendors 1 x Consumers 0, again.
Yeah LG is working on it.
I was one of the lucky few apparently who was able to update the phone to v21y when was accidently leaked for a while.
I am getting much better stability no random reboots or turning off.
Gps locking on pretty good and bluetooth calls working fine too.
able to get about 100 hours uptime without having to reboot.
Did have to turn it off today as battery died but much better then what it was.
And I even have over 80 apps on the phone.
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