Thanks for posting.
We have run into this issue a few times and including on my own phone. As of right now the only resolution is to reset the device. That has resolved the issue everytime.
I apologize about the inconvenience. Report back and let us know if the issue is resolved
Thanks so much
Thanks for posting!
Perform master reset - Software
A hard reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card (if available). To perform a hard reset, follow these steps:
- Back up all necessary data by copying any files you want to save from your phone to your computer.
- From the Start screen, swipe left.
- Tap Settings.
- Tap about.
- Tap reset your phone.
- Read the warning about all personal content being erased.
- Tap yes.
- Tap yes again.
This is a rare issue with windows devices with a simple solution that does not require a reset. First you want to ensure your data is working properly with wifi turned off. If it is all you need to do is put your phone into airplane mode for about 30 seconds and once you turn it off issue should be resolved at that time. I have seen this issue a hand full of times and this has been the fix 100% of the time.