1 2 3 Previous Next 60 Replies Latest reply: Jul 10, 2012 8:50 AM by animaleyezz RSS

What can I do if my Galaxy S II got stolen??

I go my phone stolen and now I need to replace my phone.  Unfortunately when I bought the phone the T-Mobile employee "forgot" to add insurance to the phone, when I clearly ask for it. Anyway I when to the store to claim a new phone but they say they can not replace the phone because I was using the phone with another phone line (sim card). What can I do? The T-Mobile employee said that when you buy insurance you buy insurance for the line not for the phone its that true? And if yes, then what can I do to get a new phone without paying full price for the phone

 

 

 

PS: I USE to have Galaxy S II. Also I talk to the same employee that sold me the phone. Do you think she is lying just to protect her self?

PS: the employee is a SHE

  • 1. Re: What can I do if my Galaxy S II got stolen??

    What does it matter if the employee who sold you the phone is a he or she...i'm confused.

     

    If the employeee erred without adding insurance, Care may get you a replacement phone for the amount of the insurance deductable, $130 for a sam galaxy s ii.  The operative word here is 'may'.  Since you read the contract that you signed before you left the store, what did the contract say about insurance??  Claims for stolen phones also require a written police report.

     

    Insurance will cover the loss of the phone which was last used with your sim card...that's part of the insurance company's coverage. 

     

    So, what ever phone you were actually using at the time the galaxy suffered the loss would have been insured...which phone were you using??

     

    hth

     

    Emelio

  • 2. Re: What can I do if my Galaxy S II got stolen??
    theartiszan

    I can not say how many times I have heard that though. when offered insurance it is 7.99 a month and "I don't what that it's to much and I take care of my phones" and decline the coverage until something happens. I then it's I told them to add it.

    Sadly we have know way of knowing. The only way to add possibly is to look at contract and to see if was on there. I sadly if not you would need to purchase another phone. The then you can add insurance.

  • 3. Re: What can I do if my Galaxy S II got stolen??

    I hear that a lot.  But the other side is "I'm sorry, it's our policy... we only give you refurbs and not new phones."  Granted, it'll probably work just as well and all that but it's just not the same to me. 

     

  • 4. Re: What can I do if my Galaxy S II got stolen??
    jaylanphnx

    In the future, I would recommend an app like SeekDroid or Lookout that lets you track a stolen phone. You may have been able to recover yours.

  • 5. Re: What can I do if my Galaxy S II got stolen??

    I was going to suggest that but then I stopped.  I know most thieves are pretty stupid and that I always measure the average as based on what I think and do (which is clearly and demonstrably wrong) but these apps are likely to sap you battery life.  And why would they be useless?

     

    Well, if I were to steal a phone, the first thing I would do is turn it off.  The next thing I would do is remove the battery (if it were possible).  If I didn't already know how, I would google how to do a factory reset to remove all of the data and added software on the phone.  Why wouldn't others think to do that?  Perhaps they are interested in recovering the information contained in the device... that's about the only reason that would exempt someone from failing to cover their tracks.  But then again, there's always "airplane mode" to enable them to do such a recovery without the tracking app's interference.

     

    I'm no criminal genius.  If I have thought about it, rest assured that others have thought about it LONG before I ever did.

  • 6. Re: What can I do if my Galaxy S II got stolen??
    jaylanphnx

    Most criminals, by definition, are kinda stupid. Many just want to sell it, or use it till the owner cuts off the service.

  • 7. Re: What can I do if my Galaxy S II got stolen??

    erroneus wrote:

     

    ....

    If your GS2 is subsidized, the data plan is required whether you use it or not.  So if the phone is stolen, you are still on the hook for the data plan.  It's really part of how you are paying off the phone.  You can replace it with an old Nokia flip, but there is no suspension.  You bought the plan commitment with the phone.

     

    I never buy insurance on anything I can write a check to replace.  Insurance is great, for about a year.  Often your device has lost its charm and you start regretting paying $8 a month for a device you would rather not have. 

     

    Paying full price for a device allows you to either buy a new one, or subsidize one if you should lose one.  If you are paying $8 a month, after 18 months, a replacement phone with deductible will be about what you could buy one for on Craigslist or ebay ($144 + $130 deductible), or $25 to $50 in range.  In February 2013, I will be ready for a GS3 or the next best thing.  I would hate to be stuck paying $8 a month for something I don't really want.

  • 8. Re: What can I do if my Galaxy S II got stolen??

    carrucan_of_kurrajong [more or less] says "you're going to be stuck with the data plan anyway... it's in the contract."

     

    I like the way you are thinking.  But T-Mobile will attempt to make you continue paying for a data plan you can't use, but check your local and state laws.  Many ban such practices and they will charge you until you cite the law and demand they act in accordance with the law.  (I really would like to move back to Texas.  They have the best pro-consumer laws out there.)

     

    Since T-Mobile has to sink or swim on their own now, and their executive dreams of golden parachutes, exit strategies and all that are gone [for now], they have to keep people happy.  Don't stop at the canned "we can't do that" nonsense.  Politely push forward and learn the consumer laws in your area which support you case even if it's not directly related to telecom services.

     

    A contract that cannot be held up by one party is most often void under law.  The only way I can see T-Mobile make it work is requiring replacement insurance along with requiring a data plan for a smart phone... I hope I didn't just give them any new ideas...

  • 9. Re: What can I do if my Galaxy S II got stolen??

    erroneus wrote:

     

    carrucan_of_kurrajong [more or less] says "you're going to be stuck with the data plan anyway... it's in the contract."

     

    I like the way you are thinking.  But T-Mobile will attempt to make you continue paying for a data plan you can't use, but check your local and state laws.  Many ban such practices and they will charge you until you cite the law and demand they act in accordance with the law.  (I really would like to move back to Texas.  They have the best pro-consumer laws out there.)

     

    Since T-Mobile has to sink or swim on their own now, and their executive dreams of golden parachutes, exit strategies and all that are gone [for now], they have to keep people happy.  Don't stop at the canned "we can't do that" nonsense.  Politely push forward and learn the consumer laws in your area which support you case even if it's not directly related to telecom services.

     

    A contract that cannot be held up by one party is most often void under law.  The only way I can see T-Mobile make it work is requiring replacement insurance along with requiring a data plan for a smart phone... I hope I didn't just give them any new ideas...

    This is probably the most ignorant post I have ever read in these forums.  A dubious distinction to be sure, but nice job.

     

    I am laughing at your interpretation of contract law.  Perhaps in a court of law, if T-mo didn't provide the data services to the subscriber, T-Mo's breach would result in some sort of relief, such as ending the contract.  However, in this situation, T-Mo is 100% honoring its part of the contract by providing the data services.  How are they in breach?  Because the subscriber lost a device T-Mo is in breach?  Wrong.  That's not how contracts work, and your sentence, "A contract that cannot be held up by one party is most often void under law..." is hilariously inaccurate. The subscriber is still obligated to honor the terms of the contract.  If the subscriber travels to France for six months with their new, subsidized GS2, can they suspend their service because T-Mo can't deliver data?  Of course not.  If the subscriber loses their phone, they are still obligated.  Period.  In fact, the subscriber is in breach if they stop paying.  The subscriber's recourse (and breach penalty) is called an ETF. 

     

    Auto and mortgage lenders require insurance to be able to resell property to recoup losses in case of default or loss.  T-Mo doesn't want that phone back, so they don't require insurance.  You lose your phone, you still owe.

     

    I don't care what kind of image T-Mo is trying to present to their customers.  They may waive a data fee as a one-off good deal if the subscriber makes a good case that they wanted insurance and never paid for insurance (or something crazy and made up like that), but, as long as we are plying the supposition game, I doubt it's a part of any sort of feel-good policy that they waive ETFs or replace phones for free without insurance for the subscriber's own negligence.

  • 10. Re: What can I do if my Galaxy S II got stolen??

    Laugh if you like.  I only assert this because it has worked for me in the past.  You're like a PhD who professes theory.  I'm an engineer and I know what works in practice.

     

    It's kind of like those pay-day loan shops and their unlawful interest rates.  Texas, does not permit such things however, complaince with the agreement is considered voluntary and so they continue to operate in Texas -- their contracts are toothless.  And it's the same with others.

     

    There are consumer protection laws out there just for cases such as these... for when vendors sell things you can't use.  "Jelly of the month" club or "unusable data plans" are more or less the same thing.

     

    In some states, the cancellation fee of "whatever is remaining in the contact" flies, but in other states, it doesn't and is considered usury.  This is why I say "learn the consumer protection laws in your area."  There is no universal "contract law."  There are only laws as applicable in your area.

     

    Laugh on.

  • 11. Re: What can I do if my Galaxy S II got stolen??

    erroneus wrote:

     

    Laugh if you like.  I only assert this because it has worked for me in the past.  You're like a PhD who professes theory.  I'm an engineer and I know what works in practice.

     

    It's kind of like those pay-day loan shops and their unlawful interest rates.  Texas, does not permit such things however, complaince with the agreement is considered voluntary and so they continue to operate in Texas -- their contracts are toothless.  And it's the same with others.

     

    There are consumer protection laws out there just for cases such as these... for when vendors sell things you can't use.  "Jelly of the month" club or "unusable data plans" are more or less the same thing.

     

    In some states, the cancellation fee of "whatever is remaining in the contact" flies, but in other states, it doesn't and is consider usury.  This is why I say "learn the consumer protection laws in your area."  There is no universal "contract law."  There are only laws as applicable in your area.

     

    Laugh on.

    In your ignorance, you are missing the obvious point.   What is unusable?  What has T-Mo sold you that you can't use?  If you drop your phone down a well or your phone is stolen, how does that make the data plan unusable?  It's 100% usable.  All you have to do is retrieve your phone from the well or thief.  If your dog eats your phone, how is T-Mo responsible?  You get a free phone?  Why would consumer protection laws have anything to do with you dropping your phone down the well, having your phone stolen, or your dog eating your phone?  How would consumer protection laws protect the consumer from T-Mo due to their own negligence? (and what does any of this have to do with pay-day loans?  I suspect you mean they violate usury laws?) 

     

    To counter all of your misinformation about contracts, here is the deal.  If you have a subsidized phone from T-Mo, and it is lost, stolen, or damaged, you are still obligated to pay the monthly data fee you contracted for.  T-Mo will gladly sell you another device to access the data.  You MAY get a good deal and have someone pity your negligence and take some sort of feel-good action, but they aren't obligated to do that, and your only real recourse is to either buy a phone to access the data that is being 100% provided by T-Mo, or end your contract and pay the ETF.

  • 12. Re: What can I do if my Galaxy S II got stolen??

    Cite the law you are claiming or stop talking.  Seriously.  I have DONE THIS.  It wasn't pity, it was consumer protection law that allowed me to prevail.

  • 13. Re: What can I do if my Galaxy S II got stolen??

    It does not matter if the employee was a he or she, I just put that out there. Anyway to hankinid and theartiszan I know it sound stupid that the employee didn't add insurance to the phone, and what is more stupid is that I didn't check for it in the contract. Now on the other hand I when to the store to ask the same employee why she didn't add insurance to the phone. She said " Oh, I forgot." Thats more that enough to proof that it was a employee error.

  • 14. Re: What can I do if my Galaxy S II got stolen??

    jaylanphnx I know does app. I USE to have LookOut, the thing is when I try to track it does not find it. Why? because either they remove the Sim card or they still have the phone turn off.

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