7 Replies Latest reply: Sep 18, 2012 3:29 PM by kst RSS

    Why won't this phone turn off when plugged into the charger?

    kyokusui

      When I plug my new Radar into the wall charger, it won't turn off.  Every time I turn it off while plugged in, it turns back on.  If it is off initially, and I plug it in, it turns on.  I am mystified by this behavior.  I am also mystified by HTC tech support answer below, as I can find no reference to this behavior in the user manual or online.  Is this phone broken somehow?  Does your window's phone do this?

       

      "We understand your concerns with your HTC Radar. In actuality, the issue you describe is normal operation for the phone and was an intentional design function of the operating system by Microsoft. This is because the charging level is monitored and controlled by the operating system directly."

        • 1. Re: Why won't this phone turn off when plugged into the charger?
          tmo_andrew_g

          Wow,  just tested this and mine does the same thing.  I've never tested that before but good eye on that.  I guess I understand the reasoning.  What about when the device is fully charged and on the charger, will it turn off then?

           

          -Drew

          • 2. Re: Why won't this phone turn off when plugged into the charger?
            theartiszan

            yes that is normal for the phone to go that I know the hd7 behaves the same way and I believe the Nokia lumia does it too

            • 3. Re: Why won't this phone turn off when plugged into the charger?
              kyokusui

              Mine will never turn off when on the charger, even when fully charged.  When I go to turn it off, it says slide down to power off, which I do, then it reboots.  I am still suspicious that this is normal behavior for a Radar 4G.  You think the programmers would have popped up a message like, "Sorry, you can't turn off your phone when plugged into the charger."  Frankly, I find the behavior very annoying as I like to turn off my phone at night and charge it then, as I don't want to hear any notifications from the phone.  This does not seem like a very good feature to me.

              • 4. Re: Why won't this phone turn off when plugged into the charger?
                papias

                It does not turn off for several reasons:

                 

                1. It is by default will be in standby mode. That is just like you are using the phone, so that while it is being charged yo could still use the phone: text, making calls, etc. IF the phone is turned OFF (not stand by), then you cannot receive the call, email, text, etc. So if you do not want to be disturbed, then you need to turn off the ringer.

                 

                2. For many of us, we also use our smartphone as alarm. If the phone is OFF then no alarm will work. Thus by default, when it is charging, it will stay on - even though the screen will be dark - so that the alarm will work.

                 

                Personally, I need my phone to be on (stand by) all the time, even when it charges.

                • 5. Re: Why won't this phone turn off when plugged into the charger?

                  If  you don't want to hear any notifications from the phone at night, you can turn on Airplane Mode and turn off it at morning.

                  • 6. Re: Why won't this phone turn off when plugged into the charger?
                    tmo_andrew_g

                    Thanks ck2012 for sharing best practices.

                     

                    -Drew

                    • 7. Re: Why won't this phone turn off when plugged into the charger?

                      papias: Those are all good reasons to allow the phone to be powered on while it's charging. They're not good reasons to require the phone to be powered on while it's charging.

                       

                      I have a Windows Phone that I don't use as my primary mobile phone; I use it occasionally for some of the applications it provides. Before I realized it had this issue, I tried charging it by connecting it to a USB cable on my laptop. It automatically powered itself on. When I powered down the laptop, the phone stopped charging -- but it stayed on until its battery ran down. And if I could power it off while charging, presumably I could charge it faster.

                       

                      I have a Symbian phone that will sound a scheduled alarm even if it's powered off, so it's not impossible; it's just something the Windows Phone OS doesn't do.

                       

                      I understand that this is a "feature" of the Windows Phone OS, and T-Mobile can't do much about it. But please understand that being able to have the phone powered on or off while charging would be an improvement.

                       

                      And if I try to power off the phone while it's charging, it obligingly powers off -- and then immediately powers on again. It should at least warn me that it's not going to let me turn it off.