I have had my phone for about a month now, I am past the 14 day remorse period and I didn't start having problems till after this period.......
Sometimes the phone will just reset back to the white HTC screen then return to the home page after a few seconds, it sometimes asks to send an error report to HTC (which I always do) and sometimes it doesn't. It only did this once or twice out of the blue but now I am noticing it is doing it more often now. The phone has also started to reboot back to the white HTC screen then show the T-Mobile pink letters screen then start up. One time I noticed the phone was completely off even though it had battery power and I had to turn it back on. Just last night I was in the middle of a phone call when the call just dropped and then the phone rebooted to the white HTC screen, then it said it recovered from a fatal error or whatever the message says and asked me to report it (which I did).
PLEASE help me fix this!!!! I really love this phone (I came from the original MyTouch which was slower than molasses and could NEVER use that thing without it freezing up for extremely long periods of time, the Sensation is supposed to renew my love for a smart phone!) and I want this to work!
First, have you tried a hard or factory reset? Then, determine if you have one or more rogue apps that could be causing the issues. Install them one-by-one and run the phone in between for a day or two. This is a tedious process but it could help you run a clean system.
i called into t-mo about this. This is an HTC problem. I had this happen 3 times. i could not find a common condition that initiate the event. I got that "Tell HTC" prompt and I reported it. T-mo "claims" that HTC is aware (from all the alerts they have been receiving from Tell HTC. It is supposed to be fixed in the update that are releasing next month. If it is not fixed with the update I suggest you get a refubished or new one.
These fixes are supposed to be combined in a maintenance update that will preceed the bootloader unlock update. This is estimated to be released towards the end of August/start of September.
The white HTC screen (and the status bar above) is supposed to be the launcher reloading.
Try using something like ADW launcher.
Now as for the reboot those should be remedied in the upcoming HTC software update in August.. but I have gotten them before. I'm not sure what caused them but I haven't gotten them recently.
My phone did this for the first time today...also past my 14 days. I did download a new app yesterday (Speedview) and this is the first time I got a reboot, so will delete that app and see if that helps.
After buying the Nexus One when it first came out, I vowed never to buy a new, first run cell, but couldn't wait for the Sensation...price you pay (glitches) for being first. Ha.
This activity is not normal.
If the suggestion to ensure you don't have any rogue software causing this has not helped, make sure you have a new SIM card and a new MicroSD card.
An older model SIM may cause issues and also won't give you the best signal performance for data.
If you're using a MicroSD card that you've had a little while, swap it with a brand new one. See if things run OK with the new card in. Sometimes MicroSD failures can cause reboots and the only way to confirm is swapping the card out.
I had a similar problem. I uninstalled Volume + and it stopped the problem. It has to be a rogue application causing your reboots.
I would not say it "has to be". I've seen Android reboot due to a MicroSD card that had some bad sectors.
All we know is that something is not correct and Android is telling us via flopping when it encounters it.
Sorry I haven't updated sooner, I was sick the past few days. I don't have too many apps on my phone but I will check them out and see. As for the SIM, when I bought the phone the T-Mocile guy put in the brand new card that came in the box with the phone so it shouldn't be that. Although a few times recently when the phone rebooted the screed said " Photos could not be found on SIM" or something like that, it freaked me out at first because I thought my photos were lost but it was ok. (My lock screen has my photos flying across the screen) I wonder if I need to just wait for this update which I hope does solve the problem?
Sounds like you may have a bad MicroSD card. Photos are stored on the MicroSD card, not the SIM Card.
A bad SD card will cause reboots often. That's something to consider..
Over the weekend I've experience rebooting. When it happens i'm ask to send a report to HTC. I called Tmob today because it started again. I was told this is now a known issue. HTC is suppose to issue a fix, however they did not know when.
They were reluctant to send me another one because it could happen on the replacement and ask if I was interested in another phone. I just received this phone on Tuesday.
I'm now waiting on another Sensation.
It's August 21st, I just started having this same problem yesterday. Phone randomly(usually after I exit out of apps) goes to white HTC logo screen, then home screen, reloads time and home screen...I got the phone last Thursday(the 18th) and received and installed the 2.3.4 update Friday morning. So the update is definitely not fixing the issue. And I certainly hope it isn't the SD card, since it is the one that came with the phone. I am pretty bummed about this, can't find any solutions searching google for hours, and I don't really want to call customer support and have them troubleshoot it...I prefer fixing things myself. I hope I can find a solution for this soon!
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