About 4 days ago, my phone was having issues receiving/downloading texts due to "a generic network failure." The next day, it started freaking out. I'll be in the middle of texting / reading someone's text / a phonecall / being online, basically anything requiring connection/reception, & it'll cut me off. I'll go from full bars & 3G coverage to a blank/black/wiped out screen, that returns to the home screen w/no bars whatsoever & an X on the mobile connection. Then a few seconds later it'll go back to normal (bars & 3G). Now the first day this happened, it was every so often & got increasingly worse as the day went on. Yesterday I timed it, & it happens every few minutes, with the exception of when I'm texting, then it'll happen whenever it wants to. I have to race to text, or it'll be blanked out & I have to start all over again. I've turned my phone off & on several times now, & have even taken the battery & the sim card out, & this thing is still happening. I'd just like to know what is going on. It's not as if I'm using my phone in new areas (I basically go to the same places & have never had problems before), & I've asked my friends with T-Mobile, as well as with the same phone, if they were having any problems w/their reception, but they don't. Can anybody tell me what's happening? Because I can't call customer service as this is my only phone. I also don't really want to reset it unless that's truly the correct & only way to fix this issue. Help please, me & technology aren't really friends.
I'm sorry you're having problems with your text messaging. It sounds like your device is crashing when using the program. To resolve that issue, I'd recommend following the Android Crashing troubleshooting document.
Let me know if this helps!
Since you've had the phone have you done any kind of software update? If not, check out The specified item was not found., this will help you update your phone to latest software.
I've been having the same problems! Were you able to get it fixed???
Funny... I've been having the EXACT same problems for 15 months. It started long before my warranty expired but tech support had me do a factory reset FOUR TIMES!! This would always fix the issue, temporarily. Two months after the warranty expired, the factory reset stopped working and the phone took a total dump. Now if I want to use my phone, ie..text, call, I have to take the battery out and back in which gives me about 15-20 minutes of use before the bs starts up again. Of course it doesn't matter to customer support that the issue started LONG before my warranty was expired, the only thing they're concerned with is that it IS expired now so they don't have any suggestions for me except to buy a new phone. It's kind of interesting to me that no one at tech support EVER heard of anyone else having this issue. Anyway, obviously I'm pretty irritated right now but did you ever find a solution to the problem?
This happened to me and nobody at support could explain it. Fortunately, I found an employee at the retail store near me who knew WTF. My SIM card was outdated and it would cause the tower to drop me after 15 mins no matter what, which often made the device freeze. She said it could also happen with a damaged or corrupted SIM card as well. She was able to transfer the data on my SIM card to a new one and I have not had the same trouble since. (The device still freezes once in a while, and I really need to replace it, but it's not a guaranteed freak-out anymore).
It might be worth a trip to your local T-mo store to ask them for a new SIM. HTH
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