2 Replies Latest reply: Jun 16, 2012 6:39 AM by mekonneng RSS

My Galaxy Tab went black

I was using my Galaxy Tab and all of a sudden it went black.  Now it wont turn on and I have no idea how to get it up and running, I have tried holding the on button for 20 seconds and still nothing.  Any ideas? Oh and yes it was fully charged.

  • 1. Re: My Galaxy Tab went black
    tmo_keith_m

    Support for the Galaxy Tab is handled by Samsung directly

     

    Toll Free Number:

    1-888-987-4357

    Hours of Operation

    Monday thru Friday: 7:00 a.m. - 9:00 p.m. (CT)
    Saturday: 9:00 a.m. - 6:00 p.m. (CT)

     

    Thanks,

  • 2. Re: My Galaxy Tab went black
  • Press and hold the on button. Keep it down while...
  • HERE'S THE SECRET: At the same time, keep a finger on the screen.
  • Keep watching and you might see a slight change of color on the screen.
  • Hold it down for 15 seconds or more. Be patient.
  • You should get the battery icon or the system will just reboot.
  • Once you get the battery icon, you're set. Just press the on button for 10 seconds and the tablet will shutdown.
  • Now power up as normal to reboot.
  • You can also put it back on the charger.