2 Replies Latest reply: Jan 11, 2012 10:02 PM by jayh3 RSS

    my phone screen wont respond

      i have a samsung gravity smart and a few weeks ago the screen worked perfectly fine but now the screen will not respond to my touch for some reason.. i can slide out the keyboard to put in my password but i can't go to my messages or anything because the screen wont respond to my touches... help???

        • 1. Re: my phone screen wont respond

          I'm sorry to hear about your touchscreen issues, and I'd like to look further into this.  Could you private message me with the 15-digit IMEI number of your phone (found under where the battery sits.)  This will let me find out more about the phone and verify warranty, if needed.

           

          Also, if you are ok with clearing out your phone of everything except for your Gmail backup, paid apps, SIM card and SD card, I have had success with a hard button master reset;

           

          http://support.t-mobile.com/docs/DOC-2407 

           

          I hope this helps

           

          mike_s

          T-Force

          • 2. Re: my phone screen wont respond

            Same thing happened to me, but Tmobile wasn't willing to compesate me for the piece of junk.  They just wanted to sell me a newer much more expensive replacement since it stopped working half way through my 2 year contract.  Not to happy with them.  Should have gone directly to AT&T, which has much better reception.  No more Samsung touch phones for me!!!!