Since texting is the #1 thing our phones are user for currently, I understand how frustrating of an issue this must be for you. I see that many customers have tried master resets, and they can be a helpful, although usually temporary solutions. Please know that Samsung and T-Mobile continue to work together to investigate the issue and provide a resolution, and we thank you for your patience.
I have found a few things that can help you text in the meantime. First, I'd look to uninstall any texting applications that were used during the failures, and if the texts aren't very long, it might help to not allow the phone to switch between 2G/3G networks. This can be done like this;
- From the Home screen, press the Menu key.
- Tap Settings.
- Tap Wireless and Networks.
- Tap Mobile Networks.
- Tap Network mode.
- Tap GSM Only.
While it isn't ideal to keep your phone on GSM only (as browsing speeds will be slower and you will need to manually change the network back to get faster data speeds) we have found that short texts on GSM only rarely fail. I hope this temporary workaround finds you well, and know that we will continue to work on this.
I appreciate your response. However, its the same response T Mobile customers have been getting for as far back as I saw - November 2011.
I was looking for a complete solution from TMobile, not a workaround. If there is no timeline for a real not to happen again fix in software or phone, whichever is the culprit, than I am happy to return the phone and cancel the plan.
I just need honesty from TMobile on when they will fix the issue or if returning the phone is the only REAL solution.
Thank you for your attempt to assist further,
p.s. How far up the corporate ladder has this issue been taken? ---VP Level, SVP level? President Level?
I have had my Exhibit since November, and as of two days ago it stopped being able to send texts. Same problem that I have been seeing from the other posts. It just says "Failed!". I tried swapping my SIM card with my son's phone (on the same family plan but different model Samsung, not a smartphone, and his was texting fine before). After the swap, both phones could text. I swapped them back, and mine went back to not being able to text anymore. It can do everything else (receive texts, send/make calls, interet access and apps work fine). I have tried each of the other workarounds noted in these posts, and none worked for me. I am not a heavy text user as I only send them among wife and kids, but my wife is out of town for a couple weeks and it would be nice to be able to text her. Went to the T-mobile store yesterday and the person there never heard of the problem and could do nothing without me calling customer service. Based on the info I have been reading here, it doesn't look like there is much point in doing that.
I tried clicking that darn exclamation point for hours and nothing happened. Finally today it let me resend 1 text.
I tried to send another text and it told me it failed. However, the person responded so it must have sent even though the phone indicated failure.
The lack of response from corporate on this issue to their customers is unacceptable. I am sure its just as frustrating for the kind reps who are trying to assist us here on the TMobile Support board. I will update here when I call corporate and find out what I can from them.
Thank you so much for your hint of hope!
A couple days ago I sent a text to my son which as usual replied as "Failed", but soon after he replied to it, so he did get it. Later I sent a note to wife (again, it "failed") and she never got it. So basically I'm texting blind; never know who will get anything from me.
If this goes on much longer I expect to be able to walk into my local t-mobile store and get an exchange for a different (and better) Android model with no questions asked. It would be extremely poor customer service for t-mobile to do anything less. Unfortunately my family is included in this plan and their phones work fine so I can't just cancel the service.
I'd be willing to go on longer if any of the workarounds provided here would work for me, but none have. What I find sad is that I am seeing posts about this going back to November and no solution yet.
Ive just left a message with what is being referred to as the Executive Customer Relations dept for T-Mobile. I shared I was not calling just for myself however for everyone on T-Mobiles Support Community that is having failed text messages.
I referred the person I left the message for to look here at the T-Mobile Support Community for themselves and see what we have seen, that the issue goes as far back as November from what I read.
I shared the concern that there is a huge customer service issue in their market and no one is paying attention. There have been offers of work arounds as best can be done. However, this is not providing a solution.
I have asked for a call back. I will let you know when I hear back.
Hope this helps,
Count me in as another person who has an Exhbit II exhibiting failed text messges. I called support & the cs told me that she has never had a single call about this issue. She told me that I had to go switch my sim card.
I gave this phone a positive review on a popular shopping site. If the sim card doesn't fix the problem, I'm posting this issue there. I cannot believe that T-Mobile is unresponsive to this.
It happens to me all the time -- even on short texts sometimes. Feedback from the intended receipiuents is that they are getting them but the last few words are chopped off . For now, I just resend the last 5-10 words because there is no rhyme/reason to how long an acceptable text is. This works for now except that it is EXTEMELY TEDIOUS!!!!!!!!!! Fix the problem already.