This is an odd one. My wifi works great at home, connects automatically and stays connected all day with wifi calling works fine. At work though, I have to manually add the connection (even though they broadcast the network name). I connect just fine and I have all data connectivity including wifi calling. But after several minutes, I lose data connectivity. The wifi connection stays intact, but there is no data and no more wifi calling.
I've connected to several other wifi locations and haven't duplicated the issue. My previous smartphone stayed connected at work with data capabilities and I've spoken to others using wifi at work and they've never had this issue. Tech support at work confirms the wifi settings I'm using are accurate.
I tend to think it's the phone but it's odd it's only happening in one location so far (but no one else is experiencing it!). Frustrating. Anyone else experience this issue or have any suggestions? Thanks
The fact that your phone connects and works properly on multiple other wifi networks would indicate it is not the phone, but on the other side you had no issues with your old phone and others can use the wifi at work as well. What most likely is causing the issue is either a compatibility issue with your phone and the router at your work or something in the settings of the router at your work. At this point we would typically troubleshoot the router by resetting it, perhaps trying a different security type but since it is not your router that would prove difficult I'm sure. So the best thing you can do is use wifi a lot everywhere you can to see if you can duplicate the issue on another wifi so we can say it's not just one router.
Thanks for the reply/input. I will see if I can somehow duplicate it elsewhere. HTC support was a bit baffled by it too but recommended trying another sim card. Tech support at my office thought it may have something to do with the software in the phone around the wifi encryption and thinks it may get resolved after it's updated to ICS.
What are your thoughts on trying a different sim card?
Typically if the sim card fails it reeeeealy fails and doesn't have a 10 min grace period plus you can attach to wifi and use data (not calling) without a sim card at all so if you are losing data as well as voice it's highly doubtful it's a sim card issue. I actually just heard back from someone else having a similar issue and it turned out that the problem occurred on wifi networks with 128 bit encryption and not on networks with only 64 bit so you may want to check on that as well.
Let us know,
Glad to hear I'm not alone (or going crazy)! I will dig into the 128 bit encryption angle with our tech support at work, but it may be difficult since personal devices aren't technically 'supported'. I'll try and report back any findings. -Thanks
Well back to the drawing boards, so work confirmed there is no 128 bit with the type of encryptiong we use - Enterprise (802.1x). Have you heard of any other issues with that type of encryption with the Amaze?
I have not, guess we are back to trying to duplicate the issue. Let us know if you find out anything else.
Not much to update besides the fact I did travel to another building our company owns and I was able to connect to the Wi-Fi there without losing data there much more reliably. I would lose data capability when walking to a different part of that building. Once I settled into a location, data functionality would return and remain available until I moved again. So the problem seems to be when I switch access points to the network. My desk in the other building must be in-between access points and switching between routers more often. I brought in my old Vibrant and with the same credentials was able to retain data connectivity to the Wi-Fi the entire time so it must be the Amaze itself and not our network.
I have an RMA number from the manufacturer to have it 'repaired'. Besides this issue, I absolutely love the phone. I'm not looking forward to being without it for 6-10 business days but it will be worth it if it fixes the issue.
Thanks for the update it is strange that it attaches successfully to every wifi but that one yet another phone can do it just fine, be sure to let us know how it goes after the repair. Good luck to you fairing without your amaze I know I couldn't do it.
Well, I got the phone back. I called to see what they ended up doing and they replaced the phone main board so basically all new guts. Unfortunately my work wifi is still dropping after 10 or 20 minutes....all the while my crappy Vibrant stayed connected all day while I was waiting for the Amaze to be fixed....
I'm at a loss.
I'm just convinced the wi-fi on the Amaze 4G is very buggy. My wireless network at school has several SSIDs, and the one I usually use is Enterprise (802.1x.) My Amaze takes several tries to connect to this SSID (which is also hidden), and then will only work for 10-15 minutes. A couple of times I set up a continuous ping to the phone and it just stops returning pings in the 10-15 minute window. I have to turn off wi-fi and turn it back on to get it working again.
I have since switched to another SSID, which is also hidden, but only secured by WPA2-PSK, and I have to say my wi-fi problems have gone away.
It's disappointing. I just made the jump to Android from a Blackberry, and the Blackberry was rock solid on UMA/wi-fi.
Yes, I too believe the WiFi on the Amaze is buggy. I can't even connect to the wifi at my work. It is some sort of 802.1x as well. Mine just tries to connect and fails, tries to connect and fails, etc. etc. etc. Very annoying as the T-Mobile signal at my office is weak.
This is the last HTC I will ever buy.
It's somewhat of a relief there are others experiencing the same issue. Just got off the phone with HTC support and they were zero help. They basically said it's probably a firewall issue and blamed my work's router. I guess my last hope is to see if ICS will fix it. Not cool HTC.
I've had occasional lapses with my phone's wifi throughput in my home, but it recovers nicely. If I understand, you're saying your connection doesn't recover at all, and you get "unable to connect" or similar errors?
Wk80, I believe that the Wifi can go to sleep when the phone is locked, Settings | Wireless & Networks, Wi-fi Settings, click Menu | Advanced, and there's a sleep policy. ICMP pings might not be responded to if your phone's Wi-Fi connection went to "sleep."
OP, there's also a Best Wi-Fi Performance option in those advanced settings, try that. (I wish I could tell you what it did. Perhaps online Android documentation has something.) It will probably drain your battery a bit faster.
You might also install Wifi Analyzer from the Market, nice little app, and in its settings enable display of Encryption type and channels (off by default, but some really good info). When you're at home and other places, jot down the type of security those networks are using. Then at work where you're having problems, jot down that security protocol. I'm willing to bet there's some issue with that network at work, despite the lack of issue your previous phone had. Two different handsets having the same problem in only one location seems to point to the location not the phone -- unless there's a problem with the Wi-Fi module in the phone staying connected to a peculiar 802.1x protocol.
Message was edited by: chromejob
I'm having the same, frustrating, issue with my Amaze on my school's wifi that is 802.1x...As much as I've been able to narrow it down, I think it has to do with how the amaze is storing the security credintials, the only times I've been able to get it to connect are when I've tinkered with those, tried installing my own certificate etc...but inconsistent results. My Kindle Fire (also android) has no problem with this network, so I'm guessing it's either an HTC or 2.3.5 thing
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