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    How to Uninstall TMobile TV?  Why am I being billed?

      This Indian support thing is a nightmare.  I am being billed 9.99 a month for MobiTV, which I assume is the TMobile TV application.  Why am I being billed, and how do I stop it?

       

      I called tonight to have all the charges renmoved and was told only the last charge could be reversed. So I asked how to disable the charges from recurring, and was told to unistall the TV app. 

       

      I CAN'T uninstall it.  The TMobile TV app uninstall button is disdabled.  How do I get rid of it, and more importantly, how do I stop the monthly charges.

       

      Lastly, where can I appeal to have all of the monthly charges for the TV service reveresed?  I am getting to the point where I am just not going to pay the 9.99 every month and let them cancel my account.

        • 1. Re: How to Uninstall TMobile TV?  Why am I being billed?
          Call cs to have it deactivated. As for the charges there's not much you can do. The service agreement of the app says that once activated there's going to be a free trial (don't remember if it is 7 days, 15 days or 30 days) and once that period of time had gone by, tmobile would charge you 9.99/mo.

          I know there an option on the app that allows you to stop the service... you have to do this in order to stop the billing. Uninstalling the app alone will not stop the billing.
          • 2. Re: How to Uninstall TMobile TV?  Why am I being billed?

            Thank you, Rodraf.  I will call them back.

            • 3. Re: How to Uninstall TMobile TV?  Why am I being billed?

              Please someone from tmobile - tell us how to remove this app.

              • 4. Re: How to Uninstall TMobile TV?  Why am I being billed?
                deacon

                you can't remove it unless you root your phone ... late to answer the OP but there it is lol ... you can't uninstall it.  the best you can do is just make sure you cancel it after the free trial period so you won't be billed.

                salembev wrote:

                 

                Please someone from tmobile - tell us how to remove this app.

                • 5. Re: How to Uninstall TMobile TV?  Why am I being billed?
                  kalel33

                  Yeah, I used mine until the 28th day before cancelling it.  Each time you touch the app it tells you how many days you have left on the free trial.

                  • 6. Re: How to Uninstall TMobile TV?  Why am I being billed?

                    I just found $12.99 charge for T-mobile TV (HD) on my bill.  I'm writing them a letter demanding that the charge be removed.  Obviously I accidentally activated it.  I can guarantee that I never watched any T-mobile TV, nor do I have any desire to do so.  If they don't reverse the charge, i'm going to complain to the FCC and my state's attorney general.  Maybe I will either way.  It's obviously way too easy to accidentally subscribe and there's no way to uninstall the app.  I basically "pocket dialed" my way into some stupid $13 service I don't want.  Aaarrrggghhh!

                    • 7. Re: How to Uninstall TMobile TV?  Why am I being billed?
                      I agree. I had the 12.99 charge on my bill and called to find out what it was. They said it was T-Mobile t.v. The rep stated just opening the app subscribes you but yet you cant block it from being accidentally billed and can't remove the application.

                      They need to at least update the app to where you have to agree to be charged. Accidentally selecting an app shouldn't be a 12.99 a month mistake.
                      • 8. Re: How to Uninstall TMobile TV?  Why am I being billed?
                        kalel33

                        Just opening the app does not subscribe you.  It tells you at the beginning of opening it that you have a 30 day free subscription and you then have to acknowledge it.  I did it and was able to use it for 28 days before I quit using it and canceled in the application itself.  Each time I signed in it'd tell me how many days left I had remaining.  My T-mobile TV app was the same stock app that everyone else had and it does require your input to accept.  It can't stop someone else from playing with the phone and trying it out though.

                        • 9. Re: How to Uninstall TMobile TV?  Why am I being billed?

                          I wish I was as so special as some people.  I guess kalel33 has never pocket dialed anyone or ever had to use the undo button in a windows app.

                           

                          "Each time I signed in it'd tell me how many days left I had remaining."

                           

                          That's all good and well for someone who knows that they are signed up for something, and thus will check.  Nobody else touched my phone and nobody watched any stupid Tmobile TV.

                           

                          I suspect that you are either a Tmobile plant, or just an apologist for the company.  And that's fine.

                           

                          I am actually a big fan of Tmobile and have recommended them to several people who otherwise wouldn't be Tmobile customers and I don't regret that.  I'm not here to bash Tmobile, but I am going to give you some ****, and for good reason.

                           

                          I have no beef with Tmobile at all.  I like their service and I like their plans and I will be quite upset if/when they get swallowed by AT&T.

                           

                          The fact is it's too easy to accidentally sign up for this POS service and it's not at all obvious that you've done so until you get billed.  There is insufficient feedback when you do make a mistake (some of us do occasionally) and therefore, no indication that you should be trying to undo your mistake.  I work in UI design, so I'm particularly sensitive to poor design and believe me, this is poor design.

                           

                          I just went through the process on a friends phone to see what I might have done, and I can confirm that it's a joke.  A popup window appears telling you that you're signing-up and will be billed.  If you click it without reading it, you just accepted and are now subscribed.  Kalel has never done such a thing because kalel doesn't make mistakes.  But I can tell you that I'm not the first and I won't be the last.  There's no confirmation, no "thank you" for signing up for this paid service, no TXT message alert, nothing .  So if you just hit the back button to get the heck out of the the app that you never intended to open in he first place, you're now being billed $13 and you'll never have a clue until it hits your bill.

                           

                          I had originallty just assumed that the sign-up process was flawed and too easy to accidentally subscribe since I had obviously done so.  Now, i know that it is.

                           

                          You can apologize for it all that you want, but there are only two reasons that this could be the way that it is.  Either it's just very poor usability, or it's predatory and they hope to get people to accidentally sign-up without realizing what they've done.  One is less evil that the other, but still inexcusable when you consider that you can't remove the app.

                           

                          Believe me, if I decided to sue for this, I would win, as it is beyond reasonable to expect that one won't occasionally make an errant click on a generally clumsy device like a smartphone.  That's why good usability on these devices requires feedback and confirmations.

                           

                          I understand that kalel would not fight such a thing, because kalel does not make mistakes and kalel would feel totally responsible for accidently subscribing.  Kalel would never objectively assess the situation and realize that, in fact, mistakes happen to real people in the real world.  Kalel would never admit that there is substantial room for improvement to this app's subscription process, though it is a fact that few, aside from kalel, would argue.

                          • 10. Re: How to Uninstall TMobile TV?  Why am I being billed?
                            kalel33

                            I can actually say that my phone in my pocket has never opened the app drawer, scrolled down to the apps start with T, clicked on an app and then made another click to acknowledge a window.  It's kind of hard to do that being that the screen is capacitive, which means that the thing making the input has to have quite a bit of heat.  That's why your phone does not respond when you have gloves on.  I might hit a widget or open an app on one of my home pages when I put the phone in my pocket or take it out but that's it.

                             

                            I could see it if you're constantly playing pocket pool but just sitting in your pocket and doing all those steps?  Nope, never have.  Apologist?  No, just a realist.  I've had my rants on the screen issue with the Mytouch 4G but nothing can be done about it so I didn't keep ranting about it over and over again.

                            • 11. Re: How to Uninstall TMobile TV?  Why am I being billed?

                              Lol.  I said already that the window pops up, but if you don't read it and you click, you're signed up.  And there's no feedback telling you what you just did.  I'm not going to argue, if you're happy to accept sub-par **** until it directly affects you, that's fine.  Just I'm just saying that it's poor design as it's not forgiving.  The fact is that you're too blind or stubborn to even consider what i've said and that's fine.

                               

                              Sorry about your Mytouch 4g's screen, maybe next time, you'll just buy a decent phone.  See, this is me doing exactly what you're doing.  Ignoring your legitimate complaint about a flawed product by basically blaming you for your bad purchase choice.  I mistakenly clicked a single button...a single button...without having read or seen the warning.  I admitted to that above.  Try reading.

                               

                              You went out and blew hundreds of dollars on a phone without doing you're research to understand it's flaws.  I'd say yours is a more egregious mistake, but that's just me.  Lol.  I clicked a button.

                               

                              ~ Message was edited by: tim - Edited to soften tone.

                              • 12. Re: How to Uninstall TMobile TV?  Why am I being billed?
                                kalel33

                                You went out and blew hundreds of dollars on a phone without doing you're research to understand it's flaws.  I'd say yours is a more egregious mistake, but that's just me.  Lol.  I clicked a button.

                                No, I did my research but just didn't anticipate that there were two different manufacturing methods or parts for the same phone. My fault for being an early adopter, which will not happen again.  I learned my lesson and just have to make sure it doesn't happen again, just like mistakes that other people make.

                                 

                                When all else fails then just call someone names.  It really increases your ability to debate a subject.

                                 

                                ~ Message was edited by: tim - Edited after previous post edit.

                                • 13. Re: How to Uninstall TMobile TV?  Why am I being billed?
                                  philyew
                                  The likelihood of you winning a lawsuit is slim to zero. You acknowledge contributory negligence by admitting you clicked on the accept button without reading properly before hand. But if you missed the appearance of the charge on your bill for more than one cycle, you have further contributed by not reviewing your charges, which is a reasonable expectation.

                                  I posted a similarly indignant message about this a year ago, warning others to beware what they are trying out and agreeing to in the process. I caught the charge the first time it appeared and was able to get the service canceled and the charge reversed because it was the first month.

                                  On reflection though, I have to admit that every time I click on accept without reading the terms, I risk an adverse consequence.

                                  It would be nice to think that we didn't have to work this way; that everything involved an explicit opt-in, rather than having to remember to opt-out, but this type of "selling" had been going on for years and the only remedy remains to catch the charge early and get it stopped in the first cycle...or do the proper thing and read every warning thoroughly before hitting accept.
                                  • 14. Re: How to Uninstall TMobile TV?  Why am I being billed?
                                    I never hit accept. I accidentally clicked it by mistake and exited out. No confirmation that I signed up for anything. Again the rep told me just opening the app subscribes you.

                                    Either way I believe it should be better designed to where a simple click doesn't subscribe you. Especially when I have a content block on my account. I don't want carrier billing on 3rd party apps. If I want to subscribe to something I will use my credit card that way I KNOW what I'm signing up for.
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