9 Replies Latest reply: Dec 7, 2013 9:51 PM by trentman1 RSS

    MMS will not download while WiFi is enabled...

      Several of my MMS messages (picture, email-to-SMS, etc) would not download for hours. Did a little experimenting and realized that WiFi being enabled is actually DISABLING MMS messages from coming in, which is just astoundingly ridiculous. I don't want to have to keep turning WiFi on and off, so I am wondering if there is a fix for this, or if I'm just going to have to wait until a software update is released. I got the phone yesterday and installed the most recent update (2.3.6) as soon as my phone said it was available.

        • 1. Re: MMS will not download while WiFi is enabled...
          somegirlinfl

          I had the same problem when I first got my phone. I just kept using my husbands phone to text photos to my phone switching back to wifi on and off and it eventually fixed itself.

          I'll be watching this thread to see if there is something I will have to do if it happens again.

          • 2. Re: MMS will not download while WiFi is enabled...

            I noticed the same thing since I got the 2.3.6 update with WiFi Calling.  For me it's not that WiFi is on, it's that I have WiFi calling enabled.  If I disable WiFi calling (but leave WiFi enabled), the MMS pictures upload and download.  But, I did notice that the messge appears to be transmitted via 4G and not WiFi, since the 4G icon pops up and disappears after the message is sent or received.  It seems that WiFi calling disables the other data paths (4g, 3g).

             

            I don't remember having this problem with my Galaxy S.

             

            I was a bit disappointed also.

            • 3. Re: MMS will not download while WiFi is enabled...

              I experienced this problem as well.  I can't remember if i disabled wifi calling or disabled wifi completely to get my picture messages to download but I do know for a fact that I had to do one of them.  This happened on 3 different occassions.  There has also been a case where i didn't have to disable anything to download the picture message. I'm not sure why it works sometimes and why it doesn't other times.

              • 4. Re: MMS will not download while WiFi is enabled...

                Just tried your fix SNJ...I had wi-fi calling enabled. I unselected it and it seems to be working for now. For the last week, I have had to go into network settings and keep resetting the phone for internet + MMS everytime I wanted to send or receive a file....very frustrating.

                 

                Prior to that I had lots of problem using the internet over the t-mobile network.  Those problems seemed to have gone away after some tech support.

                 

                Hope the wi-fi conflict issues shake out in the next firmware update.

                • 5. Re: MMS will not download while WiFi is enabled...

                  I wish I could just disable WiFi calling, etc... Unfortunately, I work in the basement of a hospital, thus there is NO cell reception down here. I rely on my phone for communitions in the hospital, so this is a terrible inconvenience. They better have a fix for this ASAP, or I might be returning the phone and escaping out of my new two-year contract while I'm still under that 14-day (or however long it is) period.

                  • 6. Re: MMS will not download while WiFi is enabled...
                    unclespoon

                    You can disable wifi calling, and if you need it at work, just turn it on.  Or turn on wifi calling and set the preferences to cellular network preferred, that's what I do and wifi calling never really comes on at all.

                    • 7. Re: MMS will not download while WiFi is enabled...

                      Except that most of my notifications come in via MMS... so, that does me no good unfortunately.

                      • 8. Re: MMS will not download while WiFi is enabled...
                        tmo_alicia_b

                        Hi!

                         

                        Let me first thank you for being part of our community!  We are happy to have you here and love to see you as an active participant. Unfortunately we cannot guarantee any of your services will work over the wi-fi network. Not being able to both send and receive MMS over wi-fi is an issue that can be slightly common.

                         

                        If you have any further questions, please feel free to reply to this message or contact any member of the staff.  Thank you and have a great day!

                         

                        - Alicia B.

                        Community Moderator

                        • 9. Re: MMS will not download while WiFi is enabled...
                          trentman1

                          For real? there is no fix? I have to disable wifi every time i receive a group message?? I know it doesn't have to be this way, because I never had this issue with Sprint. For some reason I cannot believe that with how big a network T mobile is, that they would allow something so annoying...