My sons phone has ben locked for 2 days and wont unlock without a gmail account info but we don't know what that is and we cant get to any other screens or do anything with the phone. How can we fix this?
Well if you can't remember the info then you should go on gmail.com and click forgot password. This should help you get your info back and unlock your sons phone. Hope this helps.
If you are still unable to get the correct username/passcode (or enough incorrect tries has it unable to recognize the correct username/passcode) I'd suggest a hard reset of the phone as the best way to get back into that phone as soon as possible. While a reset will clear the phone out to original factory settings, it will not delete anything on the SIM card or SD/Memory card;
These directions must be followed exactly to work, so if it fails, please try again. I hope this helps, and thanks for using T-Force.
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