've had 3 sensations on my line 4057. I paid a lot for the phone. But the phone is always defective. I've spoken to customer Service for help and they want to send me the same device or a downgraded mytouch device. I would be happy to get a new phone from a different manufacturer. They told me I can get the galaxy s 2 but my phone hung up and they never noted the account.....I've been a very loyal customer for 12 years and now you aren't being equally as loyal. In fact one supervisor said it is wrong to help me and hung up on me. I was being very nice to everyone I talked to. I'm going to take my business else where if my problem is not resolved. Why should I sign a contract when a phone never works?!
I have recently talked to CS again and they are still trying to offer me the same exact previous offer. Either exchange for sensation again or a plastic mytouch slide with a smaller screen and worse reviews. I want a different manufacture such as Samsung. 6 months ago I had the g2x and it was a known issue that the phone would reboot all the time. So tmobile offered to renew my contract and discount heavily the sensation which I bought. But now 3 sensations later I have the same reboot problem! I have wasted a lot of money and a lot of my time with Tmobile. If I don't get a upgraded phone for free such as Samsung galaxy s 2. Which I see that, that phone is closest to what I paid for and is very unlikely to have problems. Then I will cancel my service and will not pay you any cancellation fee because in court you provided service I was unable to use because of defective phones. I LOVED Tmobile, as you can see I've been here for 12 years. But of late, quality of phones and service have plummeted tremendously. I really would like to stay but I'm being pushed away by very rude customer service specialist that supposebly have no authority to grant my wishes that I and most people see is ethically right. Phone line 4057 I would imagine seeing a call very shortly as I am growing impatient it has been 4 days of this fiasco. Please make me happy like you have always have done. I always talked highly when others bad mouthed your company. I am a very very loyal customer but I see no loyalty on your end.
~ Message was edited by: tim - Edited to remove personal information.
First of all Im in the same boat as you but "my first unit Only." Its not a hardware issue its a SOFTWARE issue so STOP getting refurbished phones because changing the dang phone a 1000 times is not going to stop the rebooting issue. New Update!!!! >>>> http://support.t-mobile.com/docs/DOC-2392 This update so far solved my reboot issue and other problems too, Im on day 1 no issue yet Update your Sensation and see if that fixes your problem and make sure after the update "reformat your MicroSD card and Master reset your phone!!!" Dont ask Y just do it!!!!! Then play with your phone. If your problem is still happening and for me as well then I'm calling Tmobile ASAP!!!! And getting out of contract!!! Hope this helps!
If you still can you may want to remove your phone numbers from your post unless you want a bunch of spam texts/unwanted calls. Never a good idea to publicly post your number.
are you talking about the short Sense reboot that last about 30 seconds?
if so, that's normal... unfortunately.
Sense 3.0 isn't optimized very well, not to mention a resourse hog.
it's something that won't be fixed by replacing with a new unit as all Sennys with 3.0 suffer from it.
latest update supposidly minimized that problem but it's still there(atleast for me, granted rarer).
way to fix it would be either to root and flash a custom rom or if thats too complicated, just use a different launcher.
you'll loose some of the Sense widgets by going with the launcher route but most of them can be replaced with a 3rd party so it's not a big deal.
with launchers like ADW and Go you'll also gain some freedom in customizing your home screen, beyond what Sense offers, which is nice.
if your phone is rebooting completely, like on and off deal, then you got issues. Sense reboot, normal operation of Sense 3.0 on the Senny stock unfortunately.
going with a SGS2 would solve your problems since it's a whole different rom altogether.
First off, I'm very sorry to hear about your negative experiences over the phone. Secondly, as posted earlier, updating software http://support.t-mobile.com/docs/DOC-2392 is a great idea for the troubleshooting of your data device, as we know that exchanging the phone hasn't worked in getting this resolved. Should this update not resolve your issues with the phone, I'd be glad to dig a bit deeper into this issue on your behalf. Please feel free to email T-Force, or even private message myself directly and I'd like to see what is going on with the situation, and what next steps would have to be taken.
Thank you for your patience, and for using T-Force
@mainspring Yes the 10 or 30 second "white screen" with the short Sensation reboot <<<< normal? Sorry but that is beyond excessive amount of reboots through out the day and every day!!! The update has helped and has only done it once so far and on day 2. Like I said if it gets worst then I'm done with tmobile. Ill call tmobile and cancel my contract, I've been a loyal customer for more than 6 years I love Android OS but I'm sick & tired of the Software flaws!!!! And no not a complete phone shutdown and restart, just that annoying short white screen sensation reboot part.
amuro2026 wrote: @mainspring Yes the 10 or 30 second "white screen" with the short Sensation reboot <<<< normal? Sorry but that is beyond excessive amount of reboots through out the day and every day!!! The update has helped and has only done it once so far and on day 2. Like I said if it gets worst then I'm done with tmobile. Ill call tmobile and cancel my contract, I've been a loyal customer for more than 6 years I love Android OS but I'm sick & tired of the Software flaws!!!! And no not a complete phone shutdown and restart, just that annoying short white screen sensation reboot part.
unfortunately yes, it's "normal". for some it's excessive, for others, not so much.
for me, even before the ota, it only happened once in awhile.
after the ota, it lessened even more but it still rebooted once in a blue moon.
I loaded the Go launcher and it fixed the problem for me completely. no reboots whatsoever. (plus bonus of all the extra customization. really digging Go)
haven't rooted since I'm waiting for ICS and don't want any problems with ota.
anyway, try out a new launcher if you are experiencing excessive reboot.
Sense is great, it's beautiful, but it lacks customization and smoothness of other launchers currently available on the market.
I can't see myself going back to Sense until ICS.
hopefully by then HTC has optimized Sense so we don't have these problems.
i have done everything software updates but i keep getting reboots i have wasted $700 on phones that dont work. i want a free phone or i will be leaving tmobile end of story. tmobile has lost half a million customers in Q1 2011 alone. something is wrong with this company.
it still reboots after update this is dumb. it does it 20+ a day! ive been here for 12 years and they will not give me a phone that works! ive wasted $700 on phones with tmobile and signed a contract for 2 years. but i can barely use my service so i think the contract should be void. i am not paying for another phone. tmobile should provide me with a better phone after all the money and years ive WASTED with them. i see no loyalty on their end with this issue. even if the phone did reboot sense only once a day. that is still an issue and a defective phone. woould you buy a car that the wheel falls off everyday? you can die if your driving. so if im about to die because some murderer is trying to shoot me and sense just reboots that one time at the precise moment, that makes it okay because its a known issue with sense 3.0? excuse me i dont think so. dont sell phones that are defective. hardware wise or software wise! amen
Thank you for the private message, silkyb7. I appreciate your patience as I look into this matter further for you.
I think there may be corrupted data somewhere in a app on their or on your memory card.
Try removing the memory card from the phone and master reset the phone when setup don't sign back in right away so it don't redownload applications.
Try using the phone with no apps and no sd card for a day or two.
If the problem is still happening then is phone if goes away put the sd card back and try for a day if starts happening again then format the card.
If still not happening then start installing programs 1 at a time a day to narrow down the one causing it.
I'm with this guy completely, and I've had almost the exact same issue.
Previously had the Vibrant -- LOVED the phone. Contract was up, time for a renewal. Went to the store, sales person told me the Sensation was even better than the Galaxy S2, which I drooled over. Well, they were also out of stock, so that could be why he swayed me to get the Sensation.
After 1 week, every time I took a picture, the phone shut off completely. Had to take the battery out to get the phone to turn back on. Went into the store, got a brand new Sensation.
One month later, I keep getting the HTC white screens -- annoying as can be. The keyboard vibrates long and doubles/duplicates letters when I type. Super annoying. I've made several calls to T-Mo, and they finally offer to swap it for something else "because I've been a valued customer" for 6 years? I'm asked what I want, I say "the Galaxy S2". You know what I get?!?! A piece of **** G2X - I HATE LG!!! Sent it back, still had the POS Sensation.
Another month later, more problems. Now my Sensation is just randomly turning off when I'm in the middle of doing things, and the battery drains out in a matter of 2 hours or so -- yes, I've checked the running programs, and all of my apps are on the SD card, not the phone. The brightness is auto, and I don't have auto sync on. I call T-Mo, and after a condescending call with a lady, she finally understands me and sends out a refurbished phone. WTF? Really? This is a $500 phone I've had for about 2 months and you're sending someone else's used junk phone? Ughh...
Now I have the refurbed phone, still get white screens, even worse lags, still turns off, camera doesn't work half the time and this is possibly the worst phone I've ever had. At this rate, I think the original RAZR would rock it out. I keep asking if I can just have the Galaxy S2, because Samsung is awesome, and I get a "Sorryyyyyyyy".
***OH! SIDE STORY!***
So when I was absolutely frustrated on my 45 minute call about getting my lovely refurb phone, I spoke with someone in the Loyalty Department who told me I can have a HotSpot if I renew my modem line. Sweet! Yay! I can finally hook up both of my laptops, my Wii, my daughter's 3DS at the same time and not drain my phone's battery! Score for me!! ... NOPE! You know what I was sent? A Jet USB 2.0 that does not allow multiple connections, even though I specifically stated that was the only reason I would add 2 years to my contract. I've tried to hook up other things to this for so long that now I'm beyond my Buyer's Remorse period and I'm stuck with another laptop stick, just like the other laptop stick I already have, that doesn't do what I want, for another 2 flipping years. Thanks... thanks for absolutely NOTHING.
I was swayed into buying a **** phone, which turned out to be worse than I imagined it to be. It didn't work. I got a new phone, still didn't work. Thought I was getting it fixed, got an even WORSE phone (G2X), then I get a refurb'ed Sensation that still TO THIS DAY does not work. I was conned into getting a modem stick, almost identical to the modem stick I already have, lied about the capabilities, and now I'm screwed yet again.
This is absolutely disgustingly the worst customer service experience that I could ever imagined. I asked the girl "What would happen iff I canceled my line" and she very rudely said "Well, it's $200 cancelation fee per line, plus the tax, so you're looking around $450, but hold the line and I'll transfer you" and *click*... I was transferred to a guy who was full of no answers and apologies.
Apologies don't give me a phone that works to make SIMPLE PHONE CALLS. Apologies do not connect me to use my internet that I pay for. Apologies don't even make me feel well... they just make me realize I can't trust a single word that any T-Mo associate tells me. Oh... if you go into a store, they tell you to call Customer Service. If you call Customer Service, they tell you to go into a store. Thanks, T-Mobile. I have 2 pre-paid lines, my regular cell phone, and my broadband with you guys... sounds like at this point with my junk phone and junk modem stick, it's almost worth the $450 to drop you guys like a bad habit and move on to the next phone company willing to lie to me to get my business.
Who wants to help me out here?
So a few questions about your loooooong boooooooring rant.
1) If you hate LG, why did you accept an LG phone in exchange?
2) If you know about buyers remorse periods, why didn't you return the phone and hot spot device within the buyers remorse period?
3) I think you are byond help at this point.
Glad to see you actually paid attention in the loooooong boooooooring rant.
1. I asked for a Galaxy S2. They sent me a G2x (LG). I sent back the LG the day after I got it. Did ya see this? "Sent it back, still had the POS Sensation."
2. I was informed that if I returned my Sensation, or my modem stick, I would be charged a $50 fee (plus some other fee). Yeah, not paying that.
3. Thanks for adding absolutely nothing to the problem. You've wasted your time, and mine. Do you work for T-Mobile?
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