Happy Holidays. I just got finished with a representative and let her know I am highly displeased. I signed a contract as a new customer in September it is now December and the brand new phone they shipped turns on and off and shuts off. I called and explained this the representative in accounts told me they can not promise a 100% phone because it is an electronic device. I explained to her that the phone has been acting up for three weeks I have been sending HTC error reports and those dont work. The reason I am writing this note is because I am being charged 20 dollars to have them ship me a phone and for me to return it. I have brought phones from non contract companies that work better. I feel that becasue the phone is not even 3months old that it should've been a free charge. I explained to her I can go to the store for free and show them the problem and they can give me a new one for free. She advised me that if I did not send the phone back and if I went into the Tmobile store I would have to pay for a new phone altogether. Highly displeased.
If your phone is not functioning properly then that is what the warranty is for. It covers the device so that it can be replaced for the same device when it is malfunctioning.
Retrieving data ...