3 Replies Latest reply: Jan 11, 2012 7:36 AM by unclespoon RSS

Samsung Galaxy 2 S not recognized by Win7 PC via USB cable

Hi,

 

I'm trying to connect my SGSII to a Windows 7 Professional via USB but the computer doesn't see the phone and the phone acts only as charging.

 

Maybe I'm doing something wrong but everything I plud in my computer via USB it is recognized by the computer, but my Galaxy SII.

Can anybody please help?

Thanks

  • 1. Re: Samsung Galaxy 2 S not recognized by Win7 PC via USB cable

    To a question, I ask my self with another question: why this frikin' phone can't work as a regular phone would do? Why should millions of people waste their time (after they allready waste their money) on forums trying to solve problems that manufacturers should fix before they put a product on the market?

  • 2. Re: Samsung Galaxy 2 S not recognized by Win7 PC via USB cable
    tmo_alicia_b

    To resolve this issue, use the following steps:

     

    1. Disconnect the USB cable from the computer and the device. 
    2. Restart the computer. 
    3. Then reconnect the device and computer using the USB cable.  
      • Note: Plug the USB cable into a USB port on the back of the computer, not a USB hub or a port on the front of the computer.
    4. If necessary, change the connection type by dragging down the Notification bar. 
    5. If the issue recurs, plug the USB cable into another port on the computer. 
    6. Remove the battery while the device is plugged into the computer. 
    7. Put the battery back in the device. The device will automatically turn on. If necessary, change the connection type by dragging down the Notification bar. 
    8. If the issue recurs, try both of the following: 
      • Use a different USB cable. 
      • Use a different computer.
    9. Perform a master reset.
  • 3. Re: Samsung Galaxy 2 S not recognized by Win7 PC via USB cable
    unclespoon

    Could you clarify what you mean by "why this frikin' phone can't work as a regular phone would do?" 

     

    Try going here:

     

    http://www.samsung.com/us/support/downloads/SGH-T989ZKBTMB

     

    Download Kies - which I think on windows 7 only works in 32 bit mode but I may be wrong - and when you install it you'll also be installing all the Samsung drivers and then hook your phone up afterwards and you should be good to go.