8 Replies Latest reply: Jul 22, 2014 8:30 AM by vishal_vmr RSS

Phone Goes Into Factory Mode

My wife has an SG S2 that is pretty much a desk ornament at this point (No WIFI calling despite being told by the TMO sales rep that it had it).  We get no service at my home so WIFI calling is all we have when we're here.  We do like the phone and would like to keep it and since we've had good luck in the past with TMO we're going to give them the benefit of the doubt and hope they deliver the WIFI calling sooner rather than later.  If they don't we'll probably just switch to Verizon, one line at a time, since they are able to provide service to my house but thats a different story.

 

 

The current problem:

 

While my hi-tech desk ornament is just sitting on the desk it  randomly reboots and the following comes up:

 

FACTORY MODE

PRODUCT NAME: SGH-T989

CUSTOM BINARY DOWNLOAD: NO

CURRENT BINARY: SAMSUNG OFFICIAL

 

 

Downloading...

Do not turn off target!!

 

 

It'll stay there pretty much forever - or at least 12 hours which is as long as I have left it in that state.  I can battery pull, then the phone works again for a few hours - before going to factory mode again.

  • 1. Re: Phone Goes Into Factory Mode

    I can understand your concern with your phone going into Factory Mode by itself. Do you have the phone plugged into the USB charger it came with, or a different USB charger? I have seen this happen when not using the charger that came with the device whether in the PC or the wall outlet. I have enclosed the steps if you are still having issues if the charger is not applying to you. 

    http://support.t-mobile.com/docs/DOC-2693

    I understand with the Wifi calling as well. We are currently working on a update so that can be used on the phone. No updates at this time of when it will be released.

     

    Thank you.

    T-Force

  • 2. Re: Phone Goes Into Factory Mode

    It's the original charger that came with the phone.  I've run the reset and will see how it goes.  Thanks for the reply.

  • 3. Re: Phone Goes Into Factory Mode

    You are welcome, if it still happens, please let me know. Thank you.

     

    T-Force

  • 4. Re: Phone Goes Into Factory Mode

    Hello,

     

    I have had only problems with my brand new Samsung Galaxy S II and will tell all that read this NOT to buy this device it is full of bugs. First issue was right out of the box = unable to connect to Microsoft Exchange Active Sync. Now my phone has been stuck in factory mode. JUNK, JUNK, JUNK!

     

    SAMSUNG, YOU SHOULD BE ASHMED OF YOURSELVES FOR DEPLOYING SUCH A TERRIABLE HANDSET. 

     

    T-Mobile has been less than helpful and said I should return the phone and let them know what the tracking number is so they can credit my account once received.

  • 5. Re: Phone Goes Into Factory Mode

    I and many many others have not had a single problem with this phone. It is the best I've ever owned and certainly not a piece of junk. I'm sorry you've had problems with yours, but I assure you it's not the norm. Get your exchanged with T-Mobile and see how you feel with a working unit.

  • 6. Re: Phone Goes Into Factory Mode

    If like you say many many others have not had a single problem with the Samsung Galaxy S II then why when I contacted Samsung did they supply me with this:

     

    1. The phone turned OFF, press the Power key and Volume Down keys at the same time until the phone switches ON.

     

    2. Once the Carrier/Samsung logo appears, release the Power key while continuing to press the Volume Down keys.

     

    3. Continue to press the Volume Down keys for at least 8 seconds, until Recovery mode is launched and the Android System Recovery screen is displayed.

     

    4: Release the Volume Down keys

     

     

    Do you work for T-Mobile? I have your IP address so you should tell the truth or I will publish it.

     

    SAMSUNG, YOU SHOULD BE ASHMED OF YOURSELVES FOR DEPLOYING SUCH A TERRIABLE HANDSET.

  • 7. Re: Phone Goes Into Factory Mode
    unclespoon

    I, like jaylanphnx and many others, have never had a problem with this phone.  The instructions Samsung gave you were for getting your phone into recovery.  It's public information, I don't understand the point you're trying to make.  Obviously some people are going to like this phone and some are not; that's why they make vanilla and chocolate flavored ice cream.  There's no need to go bashing everyone and accusing them of working for T-Mobile when all you need to do is return the device if it's defective, for goodness' sake!  You've only posted twice on these forums so far and both of your posts have been accusatory and negative, who's to say you yourself don't work for some competitor?

  • 8. Re: Phone Goes Into Factory Mode
    vishal_vmr

    That link doesn't work...is there an updated link? Or can someone just type out the steps?

    thanks