8 Replies Latest reply: Nov 17, 2011 10:53 AM by ireneo3 RSS

    USB driver for Win 7 64bit?

      What and where is the driver to connect to a Win 7 64 bit computer?

        • 1. Re: USB driver for Win 7 64bit?
          jared

          Ireneo3,

           

           

          You shouldn't need the driver to transfer files:

           

          To transfer files using USB devices:

          1.  Connect the LG-C800 to a PC using a USB cable.

          2.  From the Home screen, touch the Applications tab > Settings >Storage > Mass

          storage only. A checkmark indicates the function is activated.

          3.  Touch Turn on USB storage > OK.

           

          You can view the contents on your PC and

          transfer files to and from the PC.

           

          However the driver to make the data process automatic, and for tethering can be found at:

           

          http://www.lg.com/us/mobilephones

          1.  Click Mobile Support

          2.  Select the Carrier(T-Mobile)

          3.  Select the Model (LG-C800)

          4.  Click USB Cable Driver to download.

           

           

          Please let me know if this answered your question, and if you're able to use the USB function you're wanting to use! 

          • 2. Re: USB driver for Win 7 64bit?

            Have you tried these instructions yourself? The URL is no valid and Ive already looked on the support page. You'll find the LG-C800 is not listed.

            • 3. Re: USB driver for Win 7 64bit?
              jared

              Apologies!

               

              I took this information right from the users manual.  I have escalated this back to LG for resolution, and I'll reply here as soon as I hear back.

              • 4. Re: USB driver for Win 7 64bit?
                jared

                I am working with LG to get the drivers posted on their forums, and the links to them in the user manual updated.  Also, they stated that Windows 7 should already come with the drivers. 

                 

                However, LG provided me a work-around for you in the meantime, by going through the tethering setup.  (I know this isn't what you were wanting to do, but it's the same driver (and the same driver works for Windows XP as it does for Windows  Vista and Windows 7))

                 

                1.  From the homescreen Press Settings

                2.  Select Wireless & Networks

                3.  Tap Tethering & Wi-Fi sharing

                4.  Connect your device to the PC via the cable and place a check in USB tethering

                5.  Click OK  on the first time use popup

                6.  On the USB Tethering popup, scroll all the way down to, and select Download Windows XP driver

                7.  The driver will save to the Download Folder in your myTouch Q

                8.  Un-check the USB Tethering check box, and then turn on USB storage (may need to do from the pull down at the top of the screen

                9.  On the PC, the autoplay popup should appear and you should select Open folder to view files (if not, you can right click the Start menu select Explore.  Navigate to the device and right click and Explore again.)

                10.  Double-click the download folder

                11.  Double-click the LG Android Driver and follow the installation instructions.

                 

                 

                I went through these on my laptop, but unfortunately it's not a Windows 7 device.  I was able to get the drivers installed, and from what LG is saying, it works the same, if not easier on a Win 7 PC.  One word of note, after installing the driver, you still need to select "USB Storage" when connecting, so that you can transfer files, etc.

                 

                Please let me know if this helps!

                • 5. Re: USB driver for Win 7 64bit?

                  Im having these same issues and have tried every single bit of advise listed above. Please Help.

                  • 6. Re: USB driver for Win 7 64bit?

                    I might have something here. I tried once more following Jareds "work around" posted above but after step 8 my pc still wouldn't reconise the connection at all,  UNTIL From the setting menu sellect STORAGE, then check box marked 'Mass  storage Only" once this is done my PC ( win 7 64) was able to comm and I could the install the drivers. Hope this helps some.

                    • 7. Re: USB driver for Win 7 64bit?
                      jared

                      Awesome, thanks lethaljack!  I apologize if the steps werent quite right as I was using a Win XP machine when testing/verifying.

                       

                      Here are the steps with lethaljacks correction:

                       

                      1.  From the homescreen Press Settings

                      2.  Select Wireless & Networks

                      3.  Tap Tethering & Wi-Fi sharing

                      4.  Connect your device to the PC via the cable and place a check in USB tethering

                      5.  Click OK  on the first time use popup

                      6.  On the USB Tethering popup, scroll all the way down to, and select Download Windows XP driver

                      7.  The driver will save to the Download Folder in your myTouch Q

                      8.  Un-check the USB Tethering check box, and then turn on USB storage (may need to do from the pull down at the top of the screen.

                      10.  Go to Settings and select Storage, then check the box marked Mass Storage Only

                      9.  On the PC, the autoplay popup should appear and you should select Open folder to view files (if not, you can right click the Start menu select Explore.  Navigate to the device and right click and Explore again.)

                      10.  Double-click the download folder

                      11.  Double-click the LG Android Driver and follow the installation instructions

                       

                      It sounds like lethaljack is up and running, would love to hear back from you ireneo3!  Did ths answer your question, and were you able to get the drivers installed?

                      • 8. Re: USB driver for Win 7 64bit?

                        Thanks for the workaround Jared!