4 Replies Latest reply: Nov 14, 2011 5:20 PM by eli77025 RSS

    Not registered on network?

      Can't make or receive calls on Samsung Galaxy S. Anybody have an answer

        • 1. Re: Not registered on network?

          Can you provide more details regarding your situation?

           

          - Do you have any bars of signal?  Edge, 3G, or 4G?

          - What happens when you try to dial out?

          - What happens when someone calls you?

           

          Definitely need more details to try and help!

          • 2. Re: Not registered on network?

            Thank you for taking the time to reply. It's appreciated!

            Now, to answer your questionsd:

            No bars or 4G indicator

            When I try to dial out, I get the "not registered on network

            When someone calls me: "Unavailable or out of network" even when my wife is across the table from me  We got that message when we called each other acrossd the table

            Chat w/ a rep and she told us to take the battery out for a few minutes. That worked for a short while (us is my wife's phone & my phone. Both had the same problem)

            Went to a T-Mobile store and the rep changed the SIM cards and the phones have been working the way they're sopposed to.

             

            Strange that it would happen to both our Galaxy S phones at the same time (there doesn't seem to be a link for the Galaxy S without the  "ii" designation.

            • 3. Re: Not registered on network?

              I'm glad the SIM card swap cleared it up for you.  Very strange to hear of this.

               

              I know this may sound like a silly question, but I want to ask a couple more things that may help us moving forward:

               

              - Did you transfer your original SIM card from a previous device into the Galaxy S II?

              - Or did you pull the new SIM card out of the box and put it straight into this phone?

              - How old was the SIM card that wasn't working appropriately?

               

              Trying to ascertain if the SIM was somehow unactivated, but even if it's a new/unused SIM, it should still have shown network connectivity (all calls would have simply routed to T-Mobile Customer Care).

              • 4. Re: Not registered on network?

                Hi launcher,

                The SIM cards were the originals inserted by the T-Mobile rep at the time we bought the phones

                We activated our cards (and accounts) on 11/03/11. Strange?

                I have a feeling that this is not a rarity. A Google search made me think that I was not alone on this issue. The store rep's first response was "Let's swap SIM cards" which makes me think that this wasn't a new experience. No hassle about the problem.

                 

                BTW, our phones are Galaxy S's not Galaxy S II. I have a feeling that paying T-Mobile's price we should have gotten the Galaxy II model

                 

                Are you with T-Mobile? If not, then you're an incredibly dedicated Good Samaritan