Thank you for taking the time to reply. It's appreciated!
Now, to answer your questionsd:
No bars or 4G indicator
When I try to dial out, I get the "not registered on network
When someone calls me: "Unavailable or out of network" even when my wife is across the table from me We got that message when we called each other acrossd the table
Chat w/ a rep and she told us to take the battery out for a few minutes. That worked for a short while (us is my wife's phone & my phone. Both had the same problem)
Went to a T-Mobile store and the rep changed the SIM cards and the phones have been working the way they're sopposed to.
Strange that it would happen to both our Galaxy S phones at the same time (there doesn't seem to be a link for the Galaxy S without the "ii" designation.
I'm glad the SIM card swap cleared it up for you. Very strange to hear of this.
I know this may sound like a silly question, but I want to ask a couple more things that may help us moving forward:
- Did you transfer your original SIM card from a previous device into the Galaxy S II?
- Or did you pull the new SIM card out of the box and put it straight into this phone?
- How old was the SIM card that wasn't working appropriately?
Trying to ascertain if the SIM was somehow unactivated, but even if it's a new/unused SIM, it should still have shown network connectivity (all calls would have simply routed to T-Mobile Customer Care).
The SIM cards were the originals inserted by the T-Mobile rep at the time we bought the phones
We activated our cards (and accounts) on 11/03/11. Strange?
I have a feeling that this is not a rarity. A Google search made me think that I was not alone on this issue. The store rep's first response was "Let's swap SIM cards" which makes me think that this wasn't a new experience. No hassle about the problem.
BTW, our phones are Galaxy S's not Galaxy S II. I have a feeling that paying T-Mobile's price we should have gotten the Galaxy II model
Are you with T-Mobile? If not, then you're an incredibly dedicated Good Samaritan