HTC advertises 16GB of on-board storage for the new Amaze 4g. Partly based on this fantastic amount of storage, I shelled out $260 to get one. Lo and behold when I get it home and start messing around with it, I notice there are only 9.74GB. That's a whole lot less than 16. I think to myself "there must be a whole ton of apps installed on here or something to be taking up that much space!" But there's not, there's only 200 or so MB of apps installed. So I connected the phone to my PC and the HTC Storage drive is only 9.75GB total capacity. Where the heck did those other 6.25GB go?? So I contacted HTC and I heard back from Dayton, who had this to say:
We certainly understand wanting to make the most of the memory on your HTC Amaze 4G. The space listed on the box and in advertisements is the total storage capacity of the phone, and in fact does exist in the phone. The majority of the space is being used to make sure your phone is running at optimal performance levels and therefore not available to access. If you require more space, you can use a MicroSD Card to add media and other files.
I responded asking if someone who bought a phone with only 4GB of on-board storage would see none of it and in fact owe HTC 3GB back. To that I got this response:
Thank you for your response. The amount of allotted of memory will vary depending on the specifications of the phone itself. We apologize for the inconvenience and will document your concerns. However, we have no more information then what has already been provided.
So basically they are admitting that they lied to us and also saying "Deal with it and stop bothering us." One of the selling points for me was the fact that this phone came with such a phenomenal amount of on-board storage. Now I find out what I get to use is only 75% of what was advertised. I've been bamboozled. I feel like I've been lied to and have fallen victim to false advertising. Every person in my office whom I have spoken with report that they do indeed see the advertised storage of their smart phone, not 25% less. I worked hard for the $260 I had to shell out for this thing, I darn well better be getting the storage that I paid for. Not cool, HTC, not cool at all. I'm going to find out of the Samsung Galaxy SII sees its entire advertised 16GB and if so, the Amaze may very well be going back. Too bad, too, cuz it's a nice phone.