Well that is disappointing!!
People put a lot of work into supporting others and it's all scrapped and for what?
There's way less content here not and there are still Google hits for "forums.t-mobile.com/"
If your motive is to have self help for customers then PLEASE give us a link to the "forums.t-mobile.com/" archives ...
Be Customer Centric!
Forums aren't a new concept and from a "logistics" stand point when you create a Forum, especially for Customer Support / Self Help you consider the future.
I do Technical Support for a living. I write Knowledgebase articles and contribute / edit content to an Internal (Peer) and External (Customer) Wiki. There's a database backbone (MYSQL etc), that can be polled for info and / or plugged into the new Forum/Wiki. T-Mobile should still own the content.
Self Help / Support Forums save on Support costs. Not to mention the customer satisfaction aspect. It's bad business to "recreate the wheel".
On a personal note:
Frankly, I am often very disappointed with the Reps on the phone. Even escalations to specialist don't pay off.
Therefore, I contributed my time and effort to the forums to offer the the info that "Support", on ANY level, simply did not have.
I pay $1800/yr in annual support revenue don't I get a vote, let alone ANY consideration?
Oh wait ... you're ATT now!
It's possible what you say is true, but this is not the first time a company has move their forum from one they had already set up to Jive (current provider) and they could not keep the content.
Don't take your aggression out on me, I didn't delete your posts.
Oh, and they are not quite AT&T yet and hopefully never will be.