1 Reply Latest reply: Jan 31, 2012 6:03 AM by tmo_alicia_b RSS

    Black screen while phone is on, hides all icons

      At random times, either after a phone call or closing an application the screen on my phone goes black. All of the icons are gone BUT I can still see the status bar at the top that gives me the time and any notifications that I can pull down and check for emails and texts, etc. If I hold the home screen I can access previously used apps but in order to get my desktop back I have to restart the phone. This happens several times a day and I can't find a fix online. I'm afraid to do a total reset and lose everything including all data from apps. I did recently do an auto kill on several apps but then removed them thinking this was the problem.