6 Replies Latest reply: Jan 31, 2012 11:17 PM by dragongirl RSS

My phone isn't holding a charge and is randomly shutting off

I've had the MTouch 4G for just a little over a year now.  Lately, I've noticed that it is doing some strange things.  The phone never completely charges to 100% and doesn't hold what charge it has for a reasonable amount of time.  For example, it will only charge to 70%.  It will deplete its battery, with use, to 5% in half an hour. 

 

Also, the phone started shutting off when I tried to take a picture.  It's done that at least twice.  Just now, the phone has just shut off for no apparent reason.  It was also doing that last night.  What's up with my phone?  Any ideas?  I love my phone and I do have insurance, but I hate that it's not working correctly.

 

Thanks for any help you can give me.

 

~Sheryl