Wow! I am sorry to hear that the update you received seemed to make your phone stop working. I would like to look into this if I can. Please send me a private message by clicking on my name and under the “Actions” section click “private message” so that I may research it further.
Thank you for contacting T-Force,
Sean, Thanks for offering the help. But I have ordered the replacement phone through T-Mobile by paying $20 as service charge.
Below are the learnings:
- Anyone who gets HTC phone: HTC dont have local shops to do repair (atleast this is what i heard from TMobile shop)
- If something happens to your device, unless your device is covered by device warranty and you are in good conditions with T-Mobile, you will not get any help from TMobile (if you buy from e-bay and not having account with Tmobile, its even more tougher). Also, if you did something like loading custom ROM, You might end buying new handset.
- T-Mobile shops: none of them, do any repair or services or replacement. They initiate the request, you need to send the phone through mail by yourself. So if you plan to go to shop exclusively for any service, better do with call center to save time.
- Best advice - if you have the OTA option selected, take out that option.
Overall I wasted 8 hours on research, 3 hours travelling to T-Mobile shop, paying money for dataplan for the days i havent used, paid $20 for Service charge which ideally i shouldnt have got charged for issue due to update from T-Mobile. Kind of got screwed by not having my phone for two weeks.
This just happend to me today! however I was able to factory reset back to 2.2.1. I downloaded the ota update, phone rebooted itself then the problems started. Touch screen wasnt functioning, hardware buttons did nothing. I have waited since this past summer for this update then when I get it it doesnt work. I am not upset, but I still want my gingerbread. Any suggestions are welcome.
This happened to me today. I freaked out. Of course, nobody ever calls me until I hit the "OK" button to install the update, right? Anyway, I answered the phone and that messed it all up. According to this document (just modified less than an hour ago): http://support.t-mobile.com/docs/DOC-1818 all manual OTA updates are paused and will resume at an undetermined time. Perhaps they got overloaded today? Anyway, just do the factory reset for now and keep an eye on that doc for when they post the manual OTA update instructions again. I was lucky enough to do the manual update today before they paused it.
According to the CSR, answering the call (or doing any activity for that matter) messed up the software download. Once you interrupt it, it can potentially ruin your device (nice of them to let us know that, right?). So, as I said, just sit tight, do a factory reset and keep checking on that doc for when they open up the manual OTA updates again. Once you are able to download it, just let it download. Do not answer any calls or mess with the phone at all until it's done doing its thing. Best of luck!
Took the phone in to the store based on" Correct Response".here.
Interesting that despite the fact that the OTA update completely trashed my phone
T-Mobile actually had the GAUL to charge me over $50 bucks for a replacement.
The guy at the store actually said
" Dude your actually getting a brand new phone for 50 bucks!!!!" all excited, like I should be appreciative.
DUDE if your update had NOT Bricked my Phone it would NOT have cost me a dime"
It is not about the money, It is about what T-Mobile considers "Customer Service"
NOT PLEASED but Under contract for now.
I went through the same issues with the failed OTA update. Spoke with 3 people at T-Mobile, who all they could do was offer me a new phone at discount of about $50, which wasn't acceptable. They then referred me to HTC. I spoke with 3 more people at HTC, level 1 support, tech support, then waranty & repair dept. Long story short, I'm sending my phone to HTC (and paying the shipping) to see if they can fix it.
Not very impressed with T-Mobile or HTC in this experience. Someone should be accountable for rendering these phones useless.