4 Replies Latest reply: Jan 20, 2012 9:26 AM by ccjack2012 RSS

Gravity TXT phone - Pic msg help! Cant rec/send when could before!

I have a Samsung Gravity TXT. Recently, I have suddenly been unable to receive or send pic msgs. When I try, I get a message that says "Sending failed. No resources". FRUSTRATING. I didnt always have this problem. I have called tech support (useless) as they could not tell me why or fix it. Only solution they offered was to "reset factory settings", which I was told would effectively wipe out all my saved texts and pics. Obviously I do not wish to do this. I upgraded this phone in October and am TOTALLY unhappy. T-Mobile doesn't seem to want to help, but they are quick to turn my service off when I don't pay immediately. They also do not have a problem noticing my payment is due and they are quick to contact me then but when I need help .... too bad. The last time I tried to get help, I was also told that while I have Internet on both phones on my account, I do not "need" it as I was told when I upgraded to this new phone. At the time, I was told for it to work properly, I must have internet added to my account. Now, I find that is not true yet I have been paying for it since October and NEVER use it! Anyone have any ideas on what I can do to make T-Mobile care and help me?

  • 1. Re: Gravity TXT phone - Pic msg help! Cant rec/send when could before!

    If the problem you are having is software or app related, you will have no choice but to reset to resolve the issue. Last thing you can try is this:

     

    1. From the Home screen, press the Menu key.
    2. Touch Settings.
    3. Touch Wireless & networks.
    4. Verify that the Airplane Mode or Flight Mode check box is cleared.
    5. If you see a Mobile Network check box, verify it is selected.
    6. Touch Mobile Networks.
    7. If you see the following check boxes, verify they are selected:
      • Data Enabled
      • Use Packet Data
      • Data Roaming This will incur charges if you roam internationally, but it is required to receive data when roaming domestically.
    8. Touch Access Point Names or APNs.
    9. Press the Menu key.
    10. Touch Reset to default.
    11. Remove then re-insert battery and re-test MMS
  • 2. Re: Gravity TXT phone - Pic msg help! Cant rec/send when could before!

    Thank you, but I tried as you suggested, however after I go into "settings", there is not "Wireless & Networks" option. Therefore, from there down, I am unable to follow the rest of the instructions. If I do have to "reset", will I lose all my pics and txts that are on my phone? Any way to save that from happening? Further, just so I am clear, I am able to receive and send regular texts msgs. Its the pic msgs that I suddenly cannot do. Pulling hair out and SO ready to leave T-Mobile.

  • 3. Re: Gravity TXT phone - Pic msg help! Cant rec/send when could before!

    My apologies with your device, the above steps will not working for you. Do you have a memory card in your device?

  • 4. Re: Gravity TXT phone - Pic msg help! Cant rec/send when could before!

    I am having the same problem.  I purchase a memory card to put all my pics on so it wont take up the phone memory but still a no go.  I think the phone is sorry because I have not had it a year. I even tried to send my pic to my on-line album but it will nto le tme ofrward saying NOT ENOUGH MEMORY-DELETE SOME ITEMS.  If I delete any more items I wont have anything on the phone.