1 3 4 5 6 7 Previous Next 101 Replies Latest reply: Apr 5, 2012 1:03 PM by adipesh Go to original post RSS
  • 60. Re: Gingerbread upgrade for mytouch 4G...
    teknodogg

    I'm pretty lucky too I guess...I've been a Voicestream / Tmobile customer for over 10 years....the stores I go to they always have pretty good CS and knowledgeable android guys working there....

     

    I only wish they would lower the price on phones...if renewing or extending 2yr contract ....phones should be free or less than $100

  • 61. Re: Gingerbread upgrade for mytouch 4G...
    h2oskierc

    There usually are phones that are free.  They won't be top of the line, but they will be free.

     

    The Author has been selected as an Influencer for T-Mobile USA, Inc and in conjunction with this role has been provided with a device.  CMP.LY/2/ldtggQ

    teknodogg wrote:

     

    I only wish they would lower the price on phones...if renewing or extending 2yr contract ....phones should be free or less than $100

  • 62. Re: Gingerbread upgrade for mytouch 4G...
    teknodogg

    all phones should be free especially top of the line ones....to loyal customers that'd been with the company for so long ... not just offer to new clients.....

     

    FYI most people can afford cell phones (not prepaid) will not want the old cheapy flip, slider, crappy $50 non-smartphones for free.....everyone wants the newest phones for free since they already have to be locked in a 2yr contract

     

    I don't get Tmobile's logic.....the phone is locked by network (not unlocked) yet they list the price for $600 then say oh yes we give you discount when u sign a contract for 2 yrs and you can buy the phone for $250

     

    when it really should be (locked network phone) $250...when you sign up 2yr contract the phone should be free....like how it was back in the days.....

  • 63. Re: Gingerbread upgrade for mytouch 4G...
    h2oskierc

    You do realize that T-Mobile loses money on the phones right?

     

    If you are at or very near the end of your contract, you will pay the same price as a new customer, and without the activation fee (used to be that there was an upgrade fee, but that was cheaper, I am guessing that still exists).

     

    I am on a value plan, so I pay full price no matter what.  Once my contract is up, I will never have a contract with a cell phone company again, I will simply buy my phones outright.  I like it better that way.

     

    Keep in mind, nothing is truly free...

     

    The Author has been selected as an Influencer for T-Mobile USA, Inc and in conjunction with this role has been provided with a device.  CMP.LY/2/ldtggQ

  • 64. Re: Gingerbread upgrade for mytouch 4G...
    teknodogg

    phone companies does not lose money on the phone I can assure you, I've worked for phone companies in the past.

    that's just what they want you to think, so you don't feel bad for paying for the phone even when you sign a contract.

     

    I always buy my phones unlock which is the full retail price because I travel outside of the country a lot, where in Asia and LA/NY and other places many dealers offer phones for free when you sign a contract....Tmobile should just offer that throughout all of their stores, so when people wants to upgrade/extend contract they won't have to pay another $200~300 on top of being locked in a contract

     

    like I said earlier I've been when Tmobile since they were still Voicestream I know how upgrade works, there still is a upgrade fee but it can be waived for certain cases.......

     

    the phones were also a lot cheaper back then so it really doesn't compare to now even with the upgrade fee, yes nothing is free indeed since you're already paying for the 2 years of service and termination fee if you cancel

  • 65. Re: Gingerbread upgrade for mytouch 4G...
    h2oskierc

    My father-in-law owns three verizon stores.  They definetly lose money on the phones.

     

    As far as the rest, neither one of us is going to be convinced...

  • 66. Re: Gingerbread upgrade for mytouch 4G...

    I take it for what it's worth...yeah, some of the phones are pricey, but they are giving me a signficant discount off regular price, the same that a new customer would get, so I'm not going to complain too much.  Very little anymore is cheap, especially in technology.

  • 67. Re: Gingerbread upgrade for mytouch 4G...
    parkside

    Sorry for the length of this, but

     

    I have to say that if that was true, that you father-in-law would not be in business. Since he is not a part of Verizon, and receives no part of the service bill paid to Verizon, then why in the world would he be in a business where every sale is at a loss? It makes no business sense.

     

    Bundling the phone with the contract, which covers the mobile carrier for 2 years (used to be 1, and remember, back in the day, a flip phone was top of the line: there were no camera phones, no data phones, no fit in your pocket easily phones, no text messaging. The technology was almost as expensive to produce those phones because there was little competition, they were state of the art, but they were big, and the only features they had were being able to talk away from a home/office. Contracts were as a rule 1 year at the time. You paid more for the service (it wasn't unusual to go over plan minutes, or be billed by the minute, always rounded up, and still pay $.50/min in contract, plus long distance, plus you roamed any time you were away from your home area.) There were a lot of carriers back then. They have all been swallowed up in to a handful of companies today. Take in to account the time value of money, and a top of the line phone that cost $2-300 in 1990 dollars would be equal to or more than the price of any phone you can buy today.

     

    Retail locations make their money because the carrier pays a subsidy to the retailer for getting you to sign the contract. They make a decent profit on the sale of the phone WITH a contract. Maybe even more than they make if you paid full retail. If they didn't, then Best Buy, Radio Shack, even Walmart wouldn't be in the business, and charge you less than a company store.

     

    What else is sold in a mobile retailer's location that could possibly make up the difference between the contract cost, and the MSRP/non-contract cost? Batteries? Cases? Chargers? I would bet that more than half of the people that buy accesories like these buy them other than in the company stores. Even if they didn't, they don't buy enough to cover, well, lets use MT4G as an example since that's the forum we are in: the phone retailed for over $500. Recently, you could get them for as low as $50 with a contract (though us early adopters paid much more. Those that got the phone in the first few weeks were even worse: the price was cut in half (BOGO) weeks after introduction. I got my phone days before the BOGO. I was still within the remorse period, yet they told me I could not return it and be able to buy another of the same phone since that wouldn't be remorse, other than, of course, paying twice what I could have if I waited 4 days. Nor would they credit the me in any way. They could have offered a month of service free. They obviously didn't have to do anything since I did sign a contract, and agree to pay the price I paid. Did the stores know? Perhaps. Perhaps not. But T-Mobile likely did.) But hey, I guess that's the cost of having the features 4 days earlier.

     

    But the bottom line is that other than the phones, the retailers don't sell enough of anything else to believe they lose money on each handset, yet still manage to pay salaries, taxes, rent, franchise fees and enough money to make the investment worth going in to. There would only be company stores if that were the case.

     

    You can't exclude what the carrier pays for contracts. They are tied to the phone. So for each handset, they make whatever they can charge the consumer plus what the contract value paid to them is. They are not inseperable. So to say they lose money on each phone is just plain not true.

     

    Do they make more if you pay retail, no contract, plus whatever much smaller amount the carrier pays them to sign them to the service? Maybe. So maybe they make less than they could if every phone was retail price. But lose money? If that is really true, your father-in-law made 3 bad investments.

     

    BTW: As an early adopter of the MT4G, I paid almost as much as what my first phone cost retail, but I get more for my dollar as far as service. Still not cheap. And that's not taking the rapid cost reduction nor the eventual cost reduction of the same handset.

     

    Should handsets be cheaper? I think so. The more you have on contract, the lower your cost per user to maintain the service. Only during business hours do they come close to using capacity. That's why nights and weekends/holidays can be free. Other carriers offer free calls to any wireless customer, while on their network. That ability in and of itself shows that growing the user base is the only way to cut per user costs. So they all pay the retailers to convince the customer that they should buy a phone on THEIR company contract, with THEIR insurance. And the retailer makes a profit on each handset put in to a customer's hand, even if it does consist of two parts.

     

    It's the same as the printer model of doing business. Which came from the old cameras that used film model. You may not make money on the original product. But you make a fortune on things needed to use the product: whether that is cell service, ink or way back when, film.

     

    Sorry this is so long.

     

     

  • 68. Re: Gingerbread upgrade for mytouch 4G...
    teknodogg

    well put...and my point exactly

     

    with a 2yr contract....all phones should be free !!!

     

     

    free the phones~~~~ Tmobile!!! you can do it!!! stop being so greedy~

  • 69. Re: Gingerbread upgrade for mytouch 4G...
    h2oskierc

    parkside wrote:

     

    Sorry for the length of this, but

     

    I have to say that if that was true, that you father-in-law would not be in business. Since he is not a part of Verizon, and receives no part of the service bill paid to Verizon, then why in the world would he be in a business where every sale is at a loss? It makes no business sense.

     

     

    In reality, though, he does see some of the bill to Verizon, along the lines of comissions paid to them by V, and in spiffs that V pays them (for example, incentives to sell X number of phone Y).  In addition, they make an absolute KILLING on accessories...

     

     

     

    Bundling the phone with the contract, which covers the mobile carrier for 2 years (used to be 1, and remember, back in the day, a flip phone was top of the line: there were no camera phones, no data phones, no fit in your pocket easily phones, no text messaging. The technology was almost as expensive to produce those phones because there was little competition, they were state of the art, but they were big, and the only features they had were being able to talk away from a home/office. Contracts were as a rule 1 year at the time. You paid more for the service (it wasn't unusual to go over plan minutes, or be billed by the minute, always rounded up, and still pay $.50/min in contract, plus long distance, plus you roamed any time you were away from your home area.) There were a lot of carriers back then. They have all been swallowed up in to a handful of companies today. Take in to account the time value of money, and a top of the line phone that cost $2-300 in 1990 dollars would be equal to or more than the price of any phone you can buy today.

     

    Retail locations make their money because the carrier pays a subsidy to the retailer for getting you to sign the contract. They make a decent profit on the sale of the phone WITH a contract. Maybe even more than they make if you paid full retail. If they didn't, then Best Buy, Radio Shack, even Walmart wouldn't be in the business, and charge you less than a company store.

     

     

    That last statement totally contradicts what you said above and supports my response.  Keep in mind, you have "WITH a contract" there.  They make ALL their money on the contract or accessories.

     

     

    What else is sold in a mobile retailer's location that could possibly make up the difference between the contract cost, and the MSRP/non-contract cost? Batteries? Cases? Chargers? I would bet that more than half of the people that buy accesories like these buy them other than in the company stores. Even if they didn't, they don't buy enough to cover, well, lets use MT4G as an example since that's the forum we are in: the phone retailed for over $500. Recently, you could get them for as low as $50 with a contract (though us early adopters paid much more. Those that got the phone in the first few weeks were even worse: the price was cut in half (BOGO) weeks after introduction. I got my phone days before the BOGO. I was still within the remorse period, yet they told me I could not return it and be able to buy another of the same phone since that wouldn't be remorse, other than, of course, paying twice what I could have if I waited 4 days. Nor would they credit the me in any way. They could have offered a month of service free. They obviously didn't have to do anything since I did sign a contract, and agree to pay the price I paid. Did the stores know? Perhaps. Perhaps not. But T-Mobile likely did.) But hey, I guess that's the cost of having the features 4 days earlier.

     

    But the bottom line is that other than the phones, the retailers don't sell enough of anything else to believe they lose money on each handset, yet still manage to pay salaries, taxes, rent, franchise fees and enough money to make the investment worth going in to. There would only be company stores if that were the case.

     

    You can't exclude what the carrier pays for contracts. They are tied to the phone. So for each handset, they make whatever they can charge the consumer plus what the contract value paid to them is. They are not inseperable. So to say they lose money on each phone is just plain not true.

     

    Do they make more if you pay retail, no contract, plus whatever much smaller amount the carrier pays them to sign them to the service? Maybe. So maybe they make less than they could if every phone was retail price. But lose money? If that is really true, your father-in-law made 3 bad investments.

     

    BTW: As an early adopter of the MT4G, I paid almost as much as what my first phone cost retail, but I get more for my dollar as far as service. Still not cheap. And that's not taking the rapid cost reduction nor the eventual cost reduction of the same handset.

     

    Should handsets be cheaper? I think so. The more you have on contract, the lower your cost per user to maintain the service. Only during business hours do they come close to using capacity. That's why nights and weekends/holidays can be free. Other carriers offer free calls to any wireless customer, while on their network. That ability in and of itself shows that growing the user base is the only way to cut per user costs. So they all pay the retailers to convince the customer that they should buy a phone on THEIR company contract, with THEIR insurance. And the retailer makes a profit on each handset put in to a customer's hand, even if it does consist of two parts.

     

    It's the same as the printer model of doing business. Which came from the old cameras that used film model. You may not make money on the original product. But you make a fortune on things needed to use the product: whether that is cell service, ink or way back when, film.

     

    Sorry this is so long.

     

     

     

    Exactly, they are selling the PHONES at a loss.  Thank you.

  • 70. Re: Gingerbread upgrade for mytouch 4G...

    I'm paying $2000/year for phone service on 2 phones.    They make their money back after 6 months on a phone that was a loss leader.   I love my T-Mobile, but I'm certainly not full of guilt for only paying $100 up front for a $400 phone. 

     

    I also prefer the upfront, or outright phone purchase and a subsequent reduction of cost for a monthly service.  The fact that the phone cost is bundled, or hidden, in the service agreement has skewed the market into an artifically inflated rate that subsidizes the phones' cost.   So, after your contract is up, you get the pleasure of continuing to pay that inflated subsidy for hardware.   At that point, they OWE you a new, free phone.

  • 71. Re: Gingerbread upgrade for mytouch 4G...

    And, to get back on topic, why can't I upgrade my phone to Gingerbread online yet?    I don't have any corporate stores near me either, just a number of kiosks that still can't help me upgrade.  

  • 72. Re: Gingerbread upgrade for mytouch 4G...
    theartiszan

    They updates like with all phones that do updates are staggered so as to not over load the servers that they are downloaded from and slow down the network.

    Officially there is no way to update the phone manually or force it to go thru but to wait till the stager start hits your phone.

    *Disclaimer* Neither my self nor T-Mobile, any poster or member on this forum, God and Queens England, Mikey Mouse, Invader Zim, or Nigerian prince can be held responsible for anything that happens to the phone as part of the update.  I have followed this more times then I care to admit and never had any problems. Follow the steps and you will be find.

     

    But if you do want to force it and this is completely not supported by T-Mobile at all, but is the same update that you would get in the store.

    Beware you would want 50% or higher battery before starting and you will need to backup your information you would want to keep as will reset your phone as well.

    Ensure the phone is unpluged from charger or pc during these steps.

    After those steps have been done download this file on your computer:

    http://www.filefactory.com/file/cc69ddb/n/PD15IMG_Glacier_Gingerbread_S_TMOUS_2.19.531.1_Radio_12.58.60.25_26.11.04.03_M_release_200756_signed.zip

    Copy the file to the memory card on your phone and rename it to "PD15IMG.zip" without the quotes

    After copy is complete from home press menu >> settings >> power >> fast boot (this option needs to be unchecked) (If you can't find this option just pull battery and put back in and continue)

    Turn the phone off

    Press and hold volume down and power

    You will get a white screen with three skateboarding robots

    The phone wil find and check the update file - This process takes a while.

    The you will need to press volume up to apply update and tell it yes.

    Phone will then take about 10 minutes and run thru a few things as it updates part one.

    Your phone will now be on 2.19.531.1 version and need now the final part of gingerbread 2.31.531.1

    Once phone is booted back up again due the following to get most recent version.

    From home screen press menu >> settings >> About phone >> Software updates >> click check now

    That will then guide you thru the update.

  • 73. Re: Gingerbread upgrade for mytouch 4G...

    Okay, this is getting ridiculous....

     

    http://support.t-mobile.com/docs/DOC-1818

     

    "Beginning December 20,  T-Mobile will start an over-the-air  (OTA) update for the T-Mobile myTouch 4G®.  This update  is to Android  2.3.4/Software version 2.32.531.1. The OTA roll-out will complete by January 23."

     

    It is now January 20th, I have still not received my update. I'm getting sick of waiting, and when I go to the local store they tell me they don't have the SD cards anymore because the upgrade is supposed to come OTA.

     

    I swear, if I don't get the upgrade after this weekend, I'm rooting and installing CM7.

  • 74. Re: Gingerbread upgrade for mytouch 4G...
    teknodogg

    Have you tried

     

    Menu - setting - about phone - software update?

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