I'm sorry to hear about the poor quality on your images! This can be corrected.
Do you have any other programs running that could be causing a conflict with the hotspot? (Examples: Adware, Firewall, Windows updates, other Connection Managers.) If web browsing is viewed normal when these programs are closed, you will need to work with the software vendor as the program is causing the issue.
Assuming that your computer meets all system requirements, and there are no conflicting programs running, the next step would be to clear your browser history and cache.
Thank you and have a great day!
Sorry candace, but I call bull. This has been happening on my phone for months now. There is no resolution. No T-Mobile employee has a clue how to turn the image compression off. It's so bad that JPEGs look like blobs of blocky, pixellated color barely resembling the original image.
I have spent over TEN HOURS on the phone with T-Mobile's customer service trying to figure out how to circumvent this, disable it, turn it off or simply get out of my contract without owing tons of money. No such luck.
This was the image that several people used in another thread to do the testing:
You have to make sure that your browser isn't doing any compression. For example, Opera Mobile has a Turbo mode which compresses the image whether you are using wifi or the wireless network. I also found that for some reason the toggle switch for Turbo mode was inverted on my phone and when you switched it off it was actually on and vice versa...
Anyway, once I got that right I found that the image over the wireless network was about half the size of the same image downloaded over wifi...
What do you mean by 'examples/location of the content' ? Do you mean where I'm using the Hotspot device or, where(URL) I'm experiencing the issue? Well I'm using the device in Cambridge, MA area with good SPHA+ signal afaik, speed is okay late night, connections are horrible sometimes between 7pm-10pm (due to insane signal interference in my apartment building). AND, the image compression is happening EVERY WEBSITE I've been browsing. I'm using IE9 with no such issue when I was using the cable network.