First of all, I know this is a CDMA device but I've unlocked it, and I'm supposed to be able to use BIS on it with EDGE.
But after having spent the whole day today trying to set it up both on "my T-mobile" and through T-mobile chat Customer Service, nobody can register my Blackberry with T-mobile.
When I type in my PIN and IMEI on the Email & Text Tools on myT-mobile, it says "unable to log in...."
When I go to the "Host routing table" and press on register now, it says registration message sent, but I never got any reply message back.
When a T-mo rep tried to send the service books to my device, she couldn't do it. Later she said she was aware of an issue getting unlocked Blackberries to work on T-mobile BIS.
I really want to set up BIS and use BBM, help please guys? Thank you!!!!
I got it guys, so happy right now. I have to access the "Engineering screen" and do stuff with the Ping Self and PS Attach/Detach. I'll be happy to help if anyone needs. So happy and enjoying BIS on my Sprint 9930 right now!!!
I am having the same problem please help!!
Hi, I sent you a message also, but I am having the same problem and would really appreciate any help you could offer!
Have you guys referenced this article? http://support.t-mobile.com/docs/DOC-2090
Hi Aaron, I hadn't seen that article, but tmobile customer support took me through the steps to make those changes several times when I was on the phone with them trying to work out the issue. Unfortunately, it still hasn't seemed to make a difference for some reason.
And what about the host routing table?
They had me go to that screen and it says "no entries" then they had me select "register now" under the menu and take the battery out and replace it, but nothing happened as a result of that either. I'm also unable to get the service books through the website, and have tried to manually update them, but that still doesn't seem to have worked.
I can call and text, but can't use any of the bis services or get on the internet through the browser. My husband installed the opera browser on my phone which works and allows me to get to websites but only through that browser, nothing else that uses the internet will work.
Unfortunately we cannot guarantee all unlocked blackberry devices to work properly
Ok this is what you need to do:
1/ You need to have BIS on your line first
2/ Press ALT + CAP + H on your home screen, then enter the code that you find here: http://www.zibri.org/2009/08/hidden-things-are-usually-best.html (you won't see the code on the screen as you type, but just type it), this will give you access to the engineering screen.
3/ Go here: Radio Engineering Screens (Multi) - 3GPP Radio Engineering Screens - GCF
Change these settings: Enabled GCF NV Flag and Sim Electrical Test On (your device will reset)
4/ Then go here: Radio Engineering Screens (Multi) /3GPP Radio Engineering Screens /Utilities
a) Ping self: if it says sth like "ICMP ping received in 19ms" -> go to step 2;
if it says "can't open APN" -> go to your normal Advanced Option screen/TCP IP and check the box "APN Settings Enabled"
if it says "Blackberry tunnel cannot open" -> turn off and on your GSM network.
b) Change these settings: HRT Enabled and Tmod ECN Enabled
c) Click on PS Detach (nothing will happen), check Ping Self again it will say ICMP Failed
d) Click on PS Attach. You have to be patient here. Wait for the registration message from RIM and EDGE (not edge)
The 2 last steps are very important, if nothing happens after a few minutes, PS Detach and then PS Attach right away (you can skip the Ping Self step now), and then wait 3-5 mins. Do it again if nothing yet. I did mine 4-5 times before I received the message from RIM.
After you see EDGE and a message from RIM, go to Host Routing Table and Register Now.
Thank you so much! My browser and facebook apps still aren't working yet, but bbm and email are perfect! Have a happy new year :-)
I am having the same problem please help me......
everyting goes right till this part c) Click on PS Detach (nothing will happen), check Ping Self again it will say ICMP Failed
than it shows blackberry tunnel is not available i turn off the mobile network n it still dont work can u please help me i really dont want to sellmy phone .
Since I only follow these steps from another forum, what I can tell you is to pull the battery and follow the steps again
I need help, entering code given but cant get to engineering screen
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