I sympathize with the fact that you have no service, however T-Mobile is not at fault for incremental weather causing the problem. The fact that 3 other carriers are up and running has no bearing on your problem or your solution.
If you want to know when service will be back on in your area, then call T-Mobile.
If you look into your contract with T-Mobile, there is mention of such outages and T-Mobile not being at fault. Simply put, you signed up with T-Mobile and you are bound by their terms, so opting out for an early termination due to bad weather does not entitle you to no early termination fees.
First off I will reply re: using neighbors phone to call t-mobile. Absolutely correct. However multiple attempts to call t-mobile were non productive. Never could get contact with a real person.
Continuing problems with this phone. Snow storm came and went. Lost 4G and ended up with only 1 or 2 bars showing. Finally able to get past all the downed trees to day to get to a t-mobile shop. They could not pinpoint problems with phone. Called tech support @ tmobile where it was suggested that the sim card be replaced. That done, now had 140 contacts listed rather than the 70 previously listed. For whatever reason entire contact list was duplicated but did now have 4G connection.
None of my email connections would now work altho networks, login and pw were still available. Only suggestion from tmobile personnel was to change all logins and pw with the proviso that doing so would delete any previously saved email correspondence. No web connection available either.
I think it realistic to say at this point that there is a problem with the samsung galaxy. Normally I would think I just happen to get a lemon but this would be the seond one if that were the case. First one replaced when it was determined that the device would not work correctly.
it should be stated that I have been a t-mobile customer since it's inception. For that reason it is not t-mobile with whom I have a beef but rather this phone. If there is a complaint it's that I have not been offered a replacement for a model that would appear to have some serious issues.
Like anyone else I do not want to have to pay an early termination fee and switch to another carrier. I just want a phone that will work as it should.
Contacted samsung to see if they could identify problems with this model but after being on hold for 20 min. gave up.
Sorry to hear about your problem.
Agree with you regarding re-imbursement for lack of service but they do not do reimbursements. As I had reported back in Nov. we had a power outage that involved, in my case 5 days without service. All T-Mobile shops were down also, as in, closed. Yet T-Mobile's response was essentially, too bad so sad.
I have been a T-Mobile customer for 6 yrs and have watched the service deteriorate pretty drastically since the advent of smart phones. Have no idea the reason but many others in this area with similar complaints. To clarify I'm not in the boondocks but rather in Ct about an hour drive from NYC.
If/when I find a buyer for this phone I will split with T-Mobile even tho it is going to cost me. As a cell phone only user I need dependable service. This is not it!!!
Know anyone who wants to buy a Galaxy S?
I clearly understand how you feel. I had sort of hoped that ATT would take over tmobile thus giving me an opportunity to leave without extra cost. But apparently that's not going to happen.
Really never planned on switching to Verizon but if you're like me and only use a cell phone then it has to be attached to a service on which you can depend. Alto this recent problem is the worst I've experienced it's clearly not the first problem, or second or third etc. I would wish that it would be the last but past experience suggests otherwise.